Dillon Mull
Chase City,VA
Summary
Dynamic small business owner with a proven track record at M&S Home Improvement, excelling in customer relations and financial management. Enhanced project efficiency through streamlined processes, achieving significant improvements in turnaround times. Skilled in relationship building and training, fostering a high-performing team dedicated to quality and client satisfaction.
Overview
5
5
years of professional experience
Work History
Team Leader
Cardinal Homes
04.2021 - 05.2023
- Led team in executing construction projects, ensuring adherence to timelines and safety standards.
- Trained new team members on operational procedures and best practices for efficiency.
- Streamlined workflow processes, resulting in improved project turnaround times.
- Coordinated daily activities, maintaining clear communication among team members and contractors.
Owner
M&S Home Improvement
06.2023 - 11.2025
- Managed daily operations, ensuring efficient workflow and project completion.
- Oversaw budgeting and financial planning to maximize profitability and resource allocation.
- Developed client relationships, providing personalized service to enhance customer satisfaction.
- Implemented quality control measures to maintain high standards in home improvement projects.
- Coordinated subcontractors and suppliers for timely project execution and material delivery.
- Trained and mentored new employees on safety protocols and operational procedures.
- Streamlined processes, reducing project turnaround time while improving overall efficiency.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Machine Operator
Sunrise Shavings
06.2020 - 04.2021
- Operated and maintained wood processing machinery to ensure optimal production flow.
- Monitored equipment performance, identifying and resolving issues to minimize downtime.
- Trained new operators on machine functions, safety protocols, and operational procedures.
- Implemented process improvements that enhanced production efficiency and reduced waste.
Education
High School Diploma -
Bluestone High
Skipwith, VA08-2017
Skills
Customer relations
Small business operations
Relationship building
Verbal and written communication
Timeline
Owner
M&S Home Improvement
06.2023 - 11.2025
Team Leader
Cardinal Homes
04.2021 - 05.2023
Machine Operator
Sunrise Shavings
06.2020 - 04.2021
High School Diploma -
Bluestone High