Dillon Nguyen
CHINO HILLS,CA
Summary
Motivated and detail-oriented aspiring IT professional with a strong passion for technology and problem-solving. Eager to apply foundational knowledge in technical support and system troubleshooting while continuously learning and growing within the field. Known for a proactive approach, strong work ethic, and the ability to utilize available resources to find solutions. Committed to delivering excellent service and contributing to team success in fast-paced IT environments.
Overview
1
1
year of professional experience
Work History
IT Support Specialist
Department of Public Health
02.2025 - 08.2025
- Imaged, configured, and prepared computers for deployment across multiple programs, ensuring all systems met organizational standards and were fully operational.
- Delivered in-person technical support to end users, resolving hardware, software, and network-related issues in a timely and efficient manner.
- Created, tracked, and updated support tickets using DPH help desk system, thoroughly documenting incidents and troubleshooting procedures.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained office PCs, networks and mobile devices.
Field Service Technician
Riverstreamz
10.2024 - 11.2024
- Troubleshot equipment issues for end users, ensuring swift resolution and minimal downtime.
- Escalated complex issues to level 2 Technicians as necessary, ensuring timely support and resolution.
- Conducted routine maintenance and inspections on equipment to ensure optimal performance and reliability.
- Documented service activities and technical procedures, contributing to the knowledge base and improving future efforts.
- Diagnosed and troubleshot hardware, software, and network issues.
Education
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
Pomona, CA05-2024
Associate of Science - Aircraft Maintenance Technician
Mt. San Antonio College
Walnut, CA06-2020
Skills
- Software diagnosis
- Desktop support
- User credential management
- Application support
- Technical troubleshooting
- Issue troubleshooting
- Hardware troubleshooting
- Remote support
- User support
- Installing components
- Reading technical manuals
- Troubleshooting issues
Timeline
IT Support Specialist
Department of Public Health
02.2025 - 08.2025
Field Service Technician
Riverstreamz
10.2024 - 11.2024
Bachelor of Science - Computer Information Systems
California State Polytechnic University, Pomona
Associate of Science - Aircraft Maintenance Technician
Mt. San Antonio College