Dillon Reese
Bartlesville,OK
Summary
Experienced Software Documentation and QA Specialist with a strong track record in test case development, execution, defect tracking, and bug reporting. Adept at quickly grasping technical concepts and acquiring new skills. Proven ability to thrive under pressure, meet tight deadlines, and effectively prioritize tasks, both independently and in collaborative team environments.
Overview
20
20
years of professional experience
1
1
Certification
Work History
National Accounts Analyst
Diversified Systems Resources
Bartlesville, OK
09.2013 - Current
- Processed orders for commercial broadband internet service efficiently.
- Managed emails related to orders and installations to ensure timely responses.
- Resolved installation issues while maintaining strong relationships with national providers.
- Acted as an internal help desk, addressing delays and problems impacting installations.
Support
Skillable
Bartlesville, OK
01.2017 - 11.2025
- Provided solutions for customer issues via support calls, chat responses, and ticket management.
- Ensured quality support for Skillable products and platforms through diligent investigation of inquiries.
- Addressed customer tickets efficiently, contributing to overall 95% satisfaction.
Junior Product Manager
Skillable
Bartlesville, OK
01.2025 - 04.2025
- Developed internal and external enablement materials for Skillable’s products.
- Collaborated with Product Management and Marketing teams to ensure high-quality outputs.
- Coordinated with subject matter experts to enhance content accuracy and relevance.
- Created engaging materials that facilitated understanding of product features and benefits.
Technical Editor
Skillable
Bartlesville, OK
10.2023 - 01.2025
- Produced, edited, and published documentation in partnership with Product Management for new functionalities.
- Focused on reviewing documentation to enhance content quality for customer consumption.
- Oversaw development and management of Skillable Docs site, improving information accessibility.
- Delivered comprehensive documentation on existing features, supporting user engagement and satisfaction.
Product Manager
Skillable
Bartlesville, OK
01.2023 - 10.2023
- Collaborated with QA teams and software engineers to refine and deploy software features.
- Conducted regular Scrum ceremonies to facilitate team alignment and productivity.
- Managed sprint cycles to ensure timely delivery of project milestones.
Documentation and QA Specialist
Skillable
Bartlesville, OK
12.2017 - 01.2023
- Collaborated with software development teams to verify functionality of features and changes prior to deployment.
- Conducted regression testing post-deployment to ensure system integrity.
- Documented features and functionality of Skillable’s products and platforms for better understanding.
- Engaged with development teams to facilitate effective testing processes.
Fabricator
Husky Portable Containment
Dewey, OK
05.2012 - 08.2013
- Fabricated diverse water containment products using high-quality laminated vinyl fabric.
- Adapted to long weeks and extended hours as job requirement.
Front Desk Clerk
Fairfiled Inn & Suites
Bartlesville, OK
08.2009 - 05.2012
- Facilitated guest check-ins to ensure satisfactory stays and prompt service.
- Managed multiple tasks, including resolving issues, booking reservations, and answering phone inquiries.
- Contributed to hotel achieving award for outstanding guest service over several quarters.
Apprentice
Sheet Metal Workers Local 270
Tulsa, OK
03.2007 - 01.2009
- Installed commercial heating and air conditioning ductwork for optimal system performance.
- Attended Junior Apprenticeship Training, acquiring essential skills for Journeyman Sheet Metal Worker role.
Stockman
Hobby Lobby
Owasso, OK
06.2005 - 02.2007
- Collaborated with all store departments to distribute inventory and supplies efficiently.
- Engaged with customers to address inquiries and enhance satisfaction.
- Coordinated shipping and receiving processes to ensure timely stock availability.
- Assisted in maintaining organized inventory systems for streamlined operations.
Education
Some College (No Degree) - General Studies
Tulsa Community College
Tulsa, OK01-2012
Junior Apprenticeship Training - Sheet Metal Work
Junior Apprenticeship Training school
Tulsa, Ok01.2009
High School Diploma -
Bartlesville High School
Bartlesville, OK01-2005
Skills
- Technical writing and editing
- Complex problem solving
- Quality assurance
- Goal setting and achievement
- Attention to detail
- Customer service
- Data entry
- Team collaboration
- Effective communication
Career Focus
Experienced Software Documentation and QA Specialist with a strong track record in test case development, execution, defect tracking, and bug reporting. Adept at quickly grasping technical concepts and acquiring new skills. Proven ability to thrive under pressure, meet tight deadlines, and effectively prioritize tasks, both independently and in collaborative team environments.
Certification
- Scrum Master
- CompTIA Cloud+
References
References available upon request.
Timeline
Junior Product Manager
Skillable
01.2025 - 04.2025
Technical Editor
Skillable
10.2023 - 01.2025
Product Manager
Skillable
01.2023 - 10.2023
Documentation and QA Specialist
Skillable
12.2017 - 01.2023
Support
Skillable
01.2017 - 11.2025
National Accounts Analyst
Diversified Systems Resources
09.2013 - Current
Fabricator
Husky Portable Containment
05.2012 - 08.2013
Front Desk Clerk
Fairfiled Inn & Suites
08.2009 - 05.2012
Apprentice
Sheet Metal Workers Local 270
03.2007 - 01.2009
Stockman
Hobby Lobby
06.2005 - 02.2007
Some College (No Degree) - General Studies
Tulsa Community College
Junior Apprenticeship Training - Sheet Metal Work
Junior Apprenticeship Training school
High School Diploma -
Bartlesville High School
Similar Profiles
Jacob DavisJacob Davis
Technical Support Representative at Diversified Systems ResourcesTechnical Support Representative at Diversified Systems Resources
Tanner AllenTanner Allen
Tech Support Analyst at Diversified Systems ResourcesTech Support Analyst at Diversified Systems Resources
Jacqueline KallayJacqueline Kallay
Licensed Practical Nurse at Diversified Resources GroupLicensed Practical Nurse at Diversified Resources Group
Kevin D WhiteKevin D White
Sales Associate, Dept Mgr., Sporting Goods Sales Associate, Overnight Team Lead, Overnight TA at WalmartSales Associate, Dept Mgr., Sporting Goods Sales Associate, Overnight Team Lead, Overnight TA at Walmart
Christina HickleChristina Hickle
DSP at Bios CorpDSP at Bios Corp