Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andru Hansen

Lincoln,NE

Summary

Customer service professional with extensive experience in delivering exceptional service and support. I am passionate about enhancing customer satisfaction through effective communication and problem-solving skills. Committed to maintaining high standards of service excellence and fostering positive customer relationships.

Overview

6
6
years of professional experience

Work History

Customer Support and National Accounts Specialist

Voss Lighting
03.2022 - Current
  • Managed daily order entry from sales representatives and customers via phone and email.
  • Addressed numerous customer inquiries through effective phone communication.
  • Served as primary contact for National Account inquiries, ensuring timely responses.
  • Supplied detailed product information to facilitate order placement.
  • Compiled accounts receivable sales expense reports for financial tracking.

Media Relations and Torch Run Intern

Nebraska Sports Council
01.2021 - 10.2021
  • Crafted weekend recaps and press releases for Cornhusker State Games and published on Nebraska Sports Council and CSG websites.
  • Uploaded 70 sport results and statistics to CSG website for public access.
  • Assisted in the execution of all Nebraska Sports Council events, ensuring seamless operations.
  • Served as primary contact for Torch Run, addressing customer inquiries effectively.
  • Responded to numerous phone calls to resolve customer issues and provide assistance.
  • Facilitated customer registrations for various CSG events primarily through phone communication.

Sports Commentator

Hastings College Media Arts
08.2019 - 03.2020
  • Compiled pre-game statistics and conducted in-depth research on various teams.
  • Authored and delivered engaging pre-game scripts for broadcasts.
  • Effectively communicated football and basketball insights to viewers.
  • Produced factual stories for publication based on interviews and observations.
  • Participated in play-by-play and color commentary to enhance viewer experience.

Education

B.A - Communication with a emphasis in Sports

Hastings College
Hastings, NE
05.2020

Skills

  • Email and phone communication
  • Team collaboration
  • Public speaking
  • Leadership skills
  • Writing and editing skills
  • Customer service excellence
  • Problem solving

Timeline

Customer Support and National Accounts Specialist

Voss Lighting
03.2022 - Current

Media Relations and Torch Run Intern

Nebraska Sports Council
01.2021 - 10.2021

Sports Commentator

Hastings College Media Arts
08.2019 - 03.2020

B.A - Communication with a emphasis in Sports

Hastings College

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