Dillon Risor
Chicago,IL
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
9
9
years of professional experience
Work History
First Line Agent
H&M Customer Service Center
Chicago, IL
07.2022 - Current
- Successfully managed 25+ inbound contacts across phone calls, emails, and live chats daily.
- Consistently exceeds KPIs, including first contact resolution, average handling time, and customer satisfaction scores.
- Resolved customer inquiries efficiently. Including tracking orders, product availability, and issue resolution.
- Awarded best "Tone of Voice" award multiple times for my exceptional communication.
- Processed refunds and issued customer compensation in alignment with company policy, enhancing customer retention and satisfaction.
Executive Personal Assistance
Zaccardi LLC
Remote
01.2018 - Current
- Helped developed marketing strategies that lead to viral videos accumulating over 5 million views on Tiktok
- Answered emails and phone calls on behalf of the CEO to maintain healthy relationships with clients
- Preformed all technical troubleshooting and software updates for the CEO
- Managed CEO's calendar, booked appointments, planned meetings, and events
- Created social media posts that lead to an increase of 20k new Instagram followers
Environmental Field Technician / Laborer
American Environmental
Alabama
01.2021 - 01.2022
- Managed and executed the handling of toxic chemicals in order to ensure the safety of others.
- Worked in confined spaces and managed, tank cleaning, oil spill cleanup, drum handling, decontamination, sweeping and shoveling, and high pressure washing.
- Participated as well as help teach technical and safety training to a team of over 25
Motor Transport Operator
U.S. Army
Fort Hood, Texas
01.2017 - 01.2019
- Operated all wheel vehicles and equipment over varied terrain and roadways
- Manage load, unload and safety of personnel being transported
- Oversee and check proper loading and unloading of cargo on vehicles and trailers
- Identify, correct or report all vehicle deficiencies
Education
High School Diploma -
Gautier High School
Gautier, MS05-2017
Skills
- Accident Avoidance Certificate
- Email Marketing
- Social Media Management
- Outlook
- Microsoft Office
- Google Docs
- Leadership
- Forklift Management
- Research
- Technical Support
- Customer Service
- Empathy
- Positive attitude
- Problem-solving skills
- Active listening
Timeline
First Line Agent
H&M Customer Service Center
07.2022 - Current
Environmental Field Technician / Laborer
American Environmental
01.2021 - 01.2022
Executive Personal Assistance
Zaccardi LLC
01.2018 - Current
Motor Transport Operator
U.S. Army
01.2017 - 01.2019
High School Diploma -
Gautier High School