Dillon Salgado
Kenosha,WI
Summary
Dynamic business professional with 18 years of diverse customer service experience, consistently exceeding goals in various environments. Recognized for exceptional listening skills and persuasive communication abilities that foster strong relationships with clients and colleagues. Proven track record of taking initiative and effectively managing multiple tasks in fast-paced settings. Committed to delivering outstanding service and driving organizational success through a customer-centric approach.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Supervisor (Area Manager)
ID Logistics
Kenosha, WI
08.2025 - 02.2026
- Selected to lead the launch and implementation of the Outbound department, establishing workflows, training programs, performance standards, and operational procedures.
- Supervised and led 120+ associates and temporary workers across 5 departments, driving productivity, safety, and operational excellence.
- Onboarded and trained employees in multiple operational areas, building cross-functional coverage and strengthening workforce flexibility.
- Utilized warehouse and workforce systems including AFTx, SSP, Outbound Rodeo, Sesame Gate, Dock Management systems, ADP, Simple VMS, and Microsoft Office for reporting, labor management, and inventory accuracy.
- Operated and trained associates on multiple equipment types including PIT (Powered Industrial Trucks) and RF scanners, ensuring certification compliance.
- Maintained and tracked attendance for both company employees and temporary agency staff, ensuring payroll accuracy and proper labor allocation. Oversaw vacation scheduling, timesheets, payroll coordination, and associate relations, resolving concerns professionally and maintaining morale.
Material Handler (Industrial Athlete)
Rust-Oleum Corporation
Kenosha, WI
08.2022 - 03.2025
- Order Picking Excellence: Execute order picking tasks with a keen attention to detail, ensuring the accuracy of each selection while meeting production targets.
- Physical Stamina: Successfully manage 12-hour shifts, involving the repeated lifting of 50+ lbs. for extended periods, demonstrating resilience and commitment to the job.
- Technology Proficiency: Possess expertise in utilizing Voice Order Picking software systems, particularly 'Lucas Systems,' to enhance efficiency in order fulfillment processes.
- Equipment Operation: Demonstrate proficiency in operating a forklift and Rider pallet truck, facilitating seamless material handling functions in shipping and warehousing.
- Strong communication and interpersonal skills to foster effective collaboration within the team.
- Practices 200% safety accountability.
Delivery Associate
Driven Logistics
Sturtevant, WI
02.2022 - 08.2022
- Operating vehicle, delivering 200-250+ packages per day.
- Load vans and deliver packages by driving, climbing in and out of the vehicle, and walking upstairs and through driveways in all-weather conditions, and deliver packages safely and punctually.
- Follow strict safety standards on and off the road.
- Operate an electronic GPS device and keep daily delivery records.
Customer Fulfillment
Zoro Tools
Janesville, WI
08.2020 - 02.2022
- Work with a sense of urgency to ensure availability to every customer when required.
- Engaging customers in conversation providing exceptional soft skills while responding and anticipating their needs.
- Works efficiently using multiple systems simultaneously to provide information on pricing, availability, product selection and specifications, as well as processing orders, returns, and any customer account inquiries.
- Consistently executes on all requirements including taking personal ownership for meeting established individual and team goals.
Warehouse Associate
Meijer Distribution
Kenosha, WI
01.2020 - 08.2020
- Ensures order & inventory accuracy via established processes.
- Works with truck drivers and unloaders while performing receiving and shipping processes for Fresh and Frozen foods.
- Ensures quality and temperature standards for all products are maintained during a safe transfer and storage process.
- Follows established inventory control practices to ensure all Meijer standards are met.
- Accurately completes receiving-order-shipping processes.
Correctional Communications Operator
State of Wisconsin/DOC
Madison, Wisconsin
06.2015 - 06.2017
- Ability to gather, organize and prioritize incoming tasks.
- Ability to process information quickly and independently decide on appropriate course of action.
- Ability to be certified as a TIME System Operator and maintain certification.
- Knowledge of dynamics of human relations and skill in using discretion in dealing with confidential communication and sensitive situations.
- Ability to work in high stress environment and perform time sensitive tasks.
- Knowledge of culturally different values (cultural awareness).
Education
Business Services Manager - Technical Diploma -
Gateway Technical College
Business Management Associate - undefined
Gateway Technical College
12-2024
Skills
- Operations management
- Performance monitoring
- Task delegation
- Staff supervision
- Team Training
- Safety oversight
- Employee development
Certification
Operator's Certification in Order Picker, Electric Sit-Down, Walkie Pallet Jack, and WAV Lift.
Timeline
Operations Supervisor (Area Manager)
ID Logistics
08.2025 - 02.2026
Material Handler (Industrial Athlete)
Rust-Oleum Corporation
08.2022 - 03.2025
Delivery Associate
Driven Logistics
02.2022 - 08.2022
Customer Fulfillment
Zoro Tools
08.2020 - 02.2022
Warehouse Associate
Meijer Distribution
01.2020 - 08.2020
Correctional Communications Operator
State of Wisconsin/DOC
06.2015 - 06.2017
Business Management Associate - undefined
Gateway Technical College
Business Services Manager - Technical Diploma -
Gateway Technical College