Dillon Shortuse

My Mother passed my senior year of high school, since my parents were divorced and she had no significant other, I was left in charge of her estate. I'm not trying to give you a sob story I'm simply explaining this because it was the hardest task of my life and shaped me into the person, I am today.

• Coordinated with lawyers to negotiate and resolve outstanding debts
• Contacted multiple hospitals to negotiate financial aid for $90,000 bill
• Created GoFundMe campaign to raise funds for funeral and medical expenses
• Worked with financial advisors to handle investing my mom's estate for my sister and brother
• Attended court sessions to manage various legal documents related to the estate
• Coordinated all aspects of funeral and cremation arrangements
• Cleared her house of belongings under tight deadline set by landlord
• Facilitated temporary housing solution for her dog during estate management

• Supported agents with property listings and client communications.
• Handled scheduling for property showings and open houses.
• Created marketing materials for property promotions and advertising.
• Updated property database and client records.
• Researched market trends to identify potential buyers and sellers in real estate.
• Built contact database through cold calling.
• Answered incoming client calls and provided customer service support.
• Shared feedback after each showing.
• Provided administrative support to agents, including appointment scheduling and meeting coordination.
• Arranged open houses and showings for prospective clients.
• Managed online listings by revising descriptions and photos as needed.

• Built an online shop that supported financial independence in high school, allowing more focus on sports and academics instead of working a job.
• Sourced items for resale from online and physical channels, including new and used products, for listing on various websites.
• Built successful online business from the ground up by raising startup capital, setting up online presence, and managing customer interactions.
• Researched trending products to spot resale opportunities with strong profit potential.
• Coordinated efficient shipping processes for international client orders across multiple e-commerce platforms.
• Coordinated shipping logistics for international orders.
• Handled customer questions and resolved issues quickly and professionally.
• Answered customer inquiries promptly regarding order status updates.
• Processed credit card payments through secure payment gateways.
• Kept accurate transaction records for audit review.
• Uploaded photos, videos, and images to online storefronts and shopping sites.

• Listed stamps on eBay, increasing visibility to potential buyers.
• Facilitated selection and processing of bulk stamp purchases for customers.
• Ensured accurate packing and shipping of all online orders.
• Organized stamps by denomination and year for easier access.
• Prepared inventory for collector events.
• Maintained detailed records of collection activities in the system database.
• Resolved customer issues and answered questions.
• Managed high-volume daily calls, supporting operations of busy collections group.

• Coordinated budgeting and quoting for landscaping projects, ensuring accurate estimates for labor, materials, and timelines.
• Installed flower beds and shrubs according to client specifications, enhancing overall landscape design.
• Supported garden and landscape upkeep through routine mowing and trimming.
• Operated landscaping equipment safely and efficiently on job sites.
• Collaborated with team members to complete projects on schedule.
• Communicated project updates and client needs clearly.
• Performed snow removal for residential properties during winter months, maintaining safe access for clients.

• Cleaned and polished vehicles to improve appearance and value.
• Inspected vehicles for damage and recommended necessary repairs to enhance safety and value.
• Inspected tires for wear patterns or punctures and replaced worn tires.
• Scheduled detailing appointments and managed time to meet customer demand.
• Worked with team members to support efficient workflow processes.
• Trained new detailers on effective techniques and company procedures to maintain quality standards.
• Maintained cleanliness of detailing equipment and work areas.
• Oversaw inventory of cleaning supplies and equipment to ensure readiness for detailing tasks.
• Followed safety protocols while using cleaning chemicals and tools.
• Kept detailed records of services completed on each vehicle.