Dillon Tharp
East Amherst
Summary
Motivated and reliable customer service professional with extensive experience in fast-paced, customer-facing environments. Proven ability to handle sensitive conversations with empathy and professionalism, while maintaining a firm focus on results. Skilled in problem-solving, communication, and conflict resolution. Quick to learn new systems, and eager to bring strong interpersonal skills, and persistence to any role.
Overview
6
6
years of professional experience
Work History
Server
Pasquale's Italian Restaurant & Pizzeria
West Seneca
12.2023 - Current
- Delivered exceptional customer service in a high-volume, fast-paced restaurant environment
- Accurately took and processed food and beverage orders using POS systems
- Maintained a calm and professional demeanor under pressure while managing multiple tables
- Ensured timely delivery of orders and checked in with guests to ensure satisfaction
- Handled cash, credit, and mobile transactions with precision and accountability
- Proactively resolved customer concerns to ensure a positive dining experience
- Collaborated closely with kitchen and front-of-house teams to ensure smooth service flow
- Maintained cleanliness and organization of dining and service areas
- Upsold menu items and promotions to enhance guest experience and drive sales
- Followed strict food safety and sanitation guidelines to ensure guest safety
- Completed side work, restocked supplies, and assisted with opening and closing duties
- Adapted quickly to changing priorities and peak service periods
Server
Texas Roadhouse
Cheektowaga
12.2018 - 01.2022
- Provided attentive, personalized service to ensure a welcoming dining experience
- Demonstrated excellent time management by balancing multiple tables efficiently
- Trained new servers on restaurant procedures and service standards
- Anticipated guest needs and responded promptly to requests
- Maintained detailed knowledge of daily specials and seasonal offerings
Education
High School Diploma -
Clarence High School
Clarence, NY06-2018
Skills
- Strong work ethic with a dedication to getting the job done efficiently and effectively
- Able to stay calm, focused, and collected in high-pressure, fast-paced environments
- Quick learner with excellent problem-solving skills to adapt to new challenges
- Great attention to detail while maintaining productivity and meeting deadlines
- Strong teamwork and communication skills, ensuring smooth collaboration with colleagues and clients
- Reliable and self-motivated, always striving to exceed expectations
Affiliations
- Amateur MMA fighter with a strong passion for discipline, physical fitness, and personal growth. Training in mixed martial arts has instilled a high level of perseverance, mental toughness, and the ability to stay calm under pressure—qualities that directly translate into a strong work ethic, reliability, and dedication to continuous improvement in any professional setting.
Timeline
Server
Pasquale's Italian Restaurant & Pizzeria
12.2023 - Current
Server
Texas Roadhouse
12.2018 - 01.2022
High School Diploma -
Clarence High School
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