Dillon T. Vogtsberger
Wichita Falls,TX
Summary
Professional with strong background in managing delivery processes and driving successful project outcomes. Skilled in coordinating teams, optimizing workflows, and adapting to evolving project requirements. Known for fostering collaboration and ensuring alignment with organizational goals. Adept in problem-solving, resource management, and maintaining high standards in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Pickup & Delivery Manager - CSP
FedEx Corp
01.2022 - Current
- Acted as a liaison between FedEx Corp and Contracted Service Providers, communicating business results and discussing superior customer service daily
- Supervised 3 Ops Coordinators, and 5 operations admin within the station
- Championed a customer-centric approach, consistently seeking feedback from customers to improve overall delivery experience
- Utilized Work Area Planner to give Contracted Service Providers accurate projections for PEAK surge volumes
- Facilitated cross-departmental collaboration within the facility utilizing a "battle buddy" system to develop trust amongst peer subordinates
- Completed BCSA tests to audit the processes of the facility and oversaw action plan items to prevent MIR
- Assisted the local legacy Express station launch FRO in their facility and teach couriers how to use new STAR devices and NGW devices
- Achieved P&D Manager of the District and Region in FY24
Sort Manager
FedEx Corp
11.2018 - 12.2021
- Responsible for training and following up with 5 Operations Managers on the preload sort and 1 Operations Manager for the Outbound and OTP sorts
- Engineered vanlines to meet productivity standards on a daily basis
- Taught various employees how to generate and utilize a Master Schedule to plan sorts daily
- Communicated with Service Providers on fluctuating volume levels as well as route changes
- Maintained communication with district staff to report sort performance numbers on a daily basis
- Fulfilled Pickup and Delivery duties when P&D Manager was out of the building
- Communicated with customers to ensure delivery expectations were met on a daily basis
- Achieved Sort Manager of the Year for the Southwest District in FY19
- Achieved Sort Manager of the Year for the Southwest District in FY21
Operations Manager Full Time
FedEx Corp
10.2015 - 11.2018
- Organized the preload sort each day
- Helped plan the dock setup for new ZWIF location
- Supervised 30 package handlers, 2 coordinators, and 1 administrator
- Communicated with Contracted Service Providers on AWAD and VRP changes
- Fulfilled preload operations and duties each morning
- Led safety meetings for employees each month
- Achieved preload certification each for each quarter in FY16 and FY17
- Helped train a part time Operations Manager
- Certified a coordinator and other managers on a yard truck/switcher
- Achieved Preload Manager of the month for January 2017 and March 2017
- Achieved Ops Manager of the Year for the Lone Star District in FY18 and FY17
Operations Coordinator
FedEx Corp
09.2013 - 10.2015
- Insured that Plan Accuracy was at a goal each week
- Assisted with the Preload Operation each morning
- Filled in for Preload, OTP, and Home Delivery
- Helped plan dock setup for PEAK
- Developed positive relationships with Package Handlers, Drivers, and Contractors
- Earned a Bravo-Zulu award for redirecting 300 packages that would have failed overnight service
- Led a team to Vernon that moved packages from a trailer that rolled over into a trailer that took the packages to the HUB
Operations Manager Part-Time
FedEx Corp
11.2012 - 09.2013
- Experience in Preload and OTP sorts
- Led the Southwest district in priority metrics for June 2013
- Achieved Switcher Certification
Package Handler
FedEx Corp
07.2011 - 11.2012
- Achieved Package Handler of the Month for July 2012
- Planned terminal safety improvements as a member of the Safety Committee
- Produced exceptional scanning numbers daily
Skills
- Warehouse operations
- Operations monitoring
- Scheduling management
- Infrastructure management
- Route planning
- Employee relations and conflict resolution
- Policies and procedures implementation
- Forecasting
Timeline
Pickup & Delivery Manager - CSP
FedEx Corp
01.2022 - Current
Sort Manager
FedEx Corp
11.2018 - 12.2021
Operations Manager Full Time
FedEx Corp
10.2015 - 11.2018
Operations Coordinator
FedEx Corp
09.2013 - 10.2015
Operations Manager Part-Time
FedEx Corp
11.2012 - 09.2013
Package Handler
FedEx Corp
07.2011 - 11.2012
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