Dillon Williams
Murray,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Regional Account Manager
Nelson Laboratories
Salt Lake City, UT
02.2024 - Current
- Negotiated pricing agreements with clients based on their needs and budget constraints.
- Resolved customer complaints regarding product quality, delivery timelines, or service issues.
- Conducted weekly meetings with account representatives to review performance, address issues, and develop strategies for improvement.
- Worked with clients to ensure they understood the entire scope of the testing capabilities within the organization, which successfully led to further business opportunities.
Sales Support Specialist
Nelson Laboratories
Salt Lake City, UT
02.2022 - 02.2024
- Consistently met workload demands with a high level of accuracy.
- Took on new tasks within the role quickly, such as delegation and technical consulting quotations, which are more specialized tasks.
- Used excellent verbal and writing skills to engage customers and effectively determine their needs.
Lab Analyst
Nelson Laboratories
Salt Lake City, Utah
06.2016 - 02.2021
- Throughout my time in these analyst roles, I acquired knowledge and skills that would create a versatile employee to best meet customer needs.
- Test procedures relating to ISO 11135, ISO 11138, USP 55, USP 71, and many more.
- Reduced occurrences of laboratory testing errors for improved reliability and avoid the need for retesting.
- In this role, I became the main trainer for my team. I took on all training for new employees, as well as training other seasoned employees, on new tasks.
- I worked to go out to contract sterilizer facilities to assist in validations and clinical release testing.
Shift Lead
Sandy Elementary School
Sandy, Utah
01.2014 - 06.2016
- First hired as a custodian with an assigned cleaning route, and was later promoted to shift lead.
- This position entailed supervising other employees, ensuring the quality and completion of our work, and overall security of the building after hours.
- Managed daily workflow and scheduled staff for adequate coverage.
Education
High School Diploma -
Valley High School
South Jordan, UT06-2016
Skills
- Highly responsible and reliable
- Work well under pressure
- Effective team player
- Demonstrate a high level of integrity
- Exceptional interpersonal skills
- Ability to handle/resolve problems in an effective manner
- Microsoft Customer Relationship Manager
- MasterControl
- Microsoft Office
Timeline
Regional Account Manager
Nelson Laboratories
02.2024 - Current
Sales Support Specialist
Nelson Laboratories
02.2022 - 02.2024
Lab Analyst
Nelson Laboratories
06.2016 - 02.2021
Shift Lead
Sandy Elementary School
01.2014 - 06.2016
High School Diploma -
Valley High School
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