Summary
Overview
Work History
Education
Timeline
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Dillon J Tracy

Huxley,IA

Summary

Organized Operations Supervisor with experience in project management, data analysis, and streamlining operations. Dedicated to solutions-oriented problem-solving and effective employee training with a focus on safety. Excels in identifying issues, performing root cause analysis, and implementing corrective actions.

Overview

15
15
years of professional experience

Work History

Network Engineer

HCL Technologies at Meta
05.2023 - Current
  • Troubleshooting and resolving root cause network performance issues.
  • Maintained above 99% SLA compliance
  • Monitored network capacity and performance to diagnose and resolve complex network problems.
  • Promoted to team lead for deployment and maintenance of new networking platform for AI cluster
  • Help developed and implement multiple MOPs and SOPs for a dynamic team and account.
  • Worked with cross function teams on developing new tooling and hardware designs to improve ticket closer and network stability
  • Tracking and presenting key performance indicators, service level agreements, and service level objectives on a regular basis
  • Maintained schedule for 32 technicians on a 24/7 schedule with a 24 hour SLA on all tickets

Logistics Specialist

ZT Systems
10.2022 - 05.2023
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing 2-4 daily shipments to maintain schedules.
  • Implemented and provided feedback on new inventory system
  • Tracked and managed transfer paperwork such as packing lists.

Logistics Manager

Milestone Technologies At Meta
08.2021 - 10.2022
  • Supervise 33 employees and 2 supervisors. Supervisory duties include scheduling, time card management, duty assignment, personnel management, and performance reviews.
  • Build lasting relationships with customer and other on-site vendors to streamline workflow.
  • Manage day-to-day operations of 10 buildings and 2 off-site warehouses with over 30+ employees.
  • Lead interviews and new hire onboarding of quickly expanding team.
  • Track and report weekly and monthly KPIs to Milestone Technologies and Meta.
  • Work daily with customer and assess training and staffing needs.

Logistics Specialist at Facebook

Milestone Technologies Inc
01.2018 - 07.2021
  • Holds safety paramount, with no reportable safety incidents at the Facebook data center. Maintains extensive knowledge of Facebook safety policies, ensures safety policies are carried out, and escalates safety concerns.
  • Revamped vendor RMA process to streamline work flow and reducing total man hours by 1/3
  • Lead and executed inventory cleanups, consolidations, and part number change projects that involved pulling inventory data, creating spreadsheets, and planning with cross-functional teams to complete tasks.
  • Complete weekly SOX compliance checks with identification and resolution of all discrepancies, resulting in support of month-end closures.
  • Involved in multiple user assisted tests providing feedback for system enhancements and bugs from initiation to production.
  • Understands data center structures and Facebook's co-employment relationships.
  • Used extensive knowledge of data center and logistics operations to train and orient new hires and serves as a resource for advising other Milestone teams globally.

Field Technician/Manager

Cenco Centrifuge
01.2015 - 08.2017
  • Worked with vendors to create and order custom parts for centrifuges. Coordinated design of custom parts for companies and provided designs to a machine shop for manufacturing.
  • Developed and implemented inventory management system from scratch, leading to improved production and decreased operational costs.
  • Customer Representative of Midwest territory, serving ethanol, wastewater, and rendering plants.

Service Manager

Midwest Industrial Components/ASI Watercare
05.2010 - 08.2015
  • Installed fountains, lighting, and algae control for 50 customers.
  • Foreman supervising 8-10 snow removal work crews and coordinating work crews at job sites.
  • Provided 24/7 care for companies during crucial times of snow removal.
  • Performed customer follow-up and billing.
  • Grew business initiatives and service contracts.
  • Managed contracts with companies, with sales over $500,000 annually.
  • Met with customers to discuss service needs and offer available solutions.

Education

High School Diploma -

Ankeny Christian Academy
Ankeny, IA
2008

Timeline

Network Engineer

HCL Technologies at Meta
05.2023 - Current

Logistics Specialist

ZT Systems
10.2022 - 05.2023

Logistics Manager

Milestone Technologies At Meta
08.2021 - 10.2022

Logistics Specialist at Facebook

Milestone Technologies Inc
01.2018 - 07.2021

Field Technician/Manager

Cenco Centrifuge
01.2015 - 08.2017

Service Manager

Midwest Industrial Components/ASI Watercare
05.2010 - 08.2015

High School Diploma -

Ankeny Christian Academy

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Dillon J Tracy