Dilma Delcid
Glenwood Springs,Colorado
Summary
Proven to excel in high-pressure environments, I significantly increased sales at El Tapatio by mastering upselling and ensuring customer satisfaction. My strong multitasking ability and team collaboration skills have consistently enhanced dining experiences. Expert in customer service and adept at menu recommendations, I thrive in fast-paced settings, always prioritizing guest needs and satisfaction. Motivated at Tequilas Mexican Restaurant, with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable experience
Overview
5
5
years of professional experience
Work History
Waitress/Server
El Tapatio Family Mexican Restaurant
01.2024 - 09.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Waitress/Server
Tequilas Family Mexican Restaurant
10.2021 - 12.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Costumer Service
Walmart
11.2019 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Associated Degree - Business Administration,
Colorado Mountain College
Glenwood Springs, CO05.2026
Skills
Customer Service
Strong multitasking
Greeting guests
Team Collaboration
Menu Recommendations
English and Spanish Language
My First language is Spanish - I am originally from Honduras.
My Second language is English
Languages
Spanish
Native or Bilingual
English
Professional Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeGig WorkWork Location
HybridRemoteOn-SiteImportant To Me
Flexible work hoursHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leaveStock Options / Equity / Profit SharingInterests
I am interested on taking a bigger responsibility, in order to help me prepare for my future career If there are any management possition open, please take me into consideration
Timeline
Waitress/Server
El Tapatio Family Mexican Restaurant
01.2024 - 09.2024
Waitress/Server
Tequilas Family Mexican Restaurant
10.2021 - 12.2023
Costumer Service
Walmart
11.2019 - 09.2021
Associated Degree - Business Administration,
Colorado Mountain College
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