Overview
Work History
Education
Skills
Timeline
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Jonathan Rosales Perez

Glenwood Springs,Colorado

Overview

9
9
years of professional experience

Work History

Tech Analyst II

Holy Cross Energy
01.2023 - Current
  • Headed companywide printer refresh and assisted in Guest Management Interface implementation.
  • Collaborated with Telecommunications Administrator to increase quality, and reliability of current Webex collaboration systems in place and currently assist in maintaining and administrating these systems.

IT Help Desk

Grand River Health District
09.2021 - Current
  • Provided technical support for over seven hundred users across four locations.
  • Assisted in AD and enterprise software user creation and management to alleviate System Admin workload
  • Implemented IT asset management procedures to mitigate downtime caused by insufficient inventory

IT Consultant

Rosales IT Consulting
10.2017 - 11.2019
  • Collaborated with over 12 local businesses to create customized IT strategies and hardware solutions.
  • Implemented data backup systems, cybersecurity policies, and user training.
  • Supplied on-call technical support for clients on a wide range of company products.

IT Technician

Western Valve
10.2016 - 11.2018
  • Maintained office PCs, networks and mobile devices.
  • Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.

Education

Bachelor of Science - Information Technology

Western Governors University
Salt Lake City, UT
01-2026

Skills

  • CompTIA A
  • CompTIA Server
  • AWS: Cloud Foundations
  • ITIL 4: IT Management Foundations

Timeline

Tech Analyst II

Holy Cross Energy
01.2023 - Current

IT Help Desk

Grand River Health District
09.2021 - Current

IT Consultant

Rosales IT Consulting
10.2017 - 11.2019

IT Technician

Western Valve
10.2016 - 11.2018

Bachelor of Science - Information Technology

Western Governors University

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Jonathan Rosales Perez