Cheyenne Futch
Great Falls,MT
Summary
Skilled at delivering on objectives based on a result-oriented approach that leverages solid training, personnel support, and clear operational procedures. Intuitive, honest, and a fast-thinking leader. Strong analytical and organizational skills, that produce quality results. Exceptional communication skills, both oral and written. Effective problem solver with an attention to detail. Structured organization for meeting deadlines and milestones. Ability to work well under pressure, and use expert multi-tasking abilities to finish assigned tasks efficiently.
Overview
12
12
years of professional experience
Work History
Business Operational Analyst II
DISH
Englewood, CO
12.2021 - Current
- Facilitated meetings and prepared presentations to share ideas and findings.
- Established reporting and monitoring to drive strategic execution.
- Managed projects and served as primary liaison between multiple internal departments to clarify goals and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Coordinated production across stages from concept and design development, to the final testing and optimization.
- Created and improved visual designs for onboarding tools and training in terms of looks and usability.
- Conducted training sessions to orientate new staff members about company policies and procedures.
Mobile Expert
T-Mobile
Sheridan, CO
06.2016 - 12.2021
- Using L1 & L2 support to remove Adware, Malware, and viruses from smartphone devices.
- Helping daily to install, backup, and do data recoveries for smartphone devices.
- Effectively solve issues that arise with both iPhone and Android devices, using my detailed knowledge and experience in smartphone OS systems.
- Answers questions, and walked through features of wireless devices to resolve confusion about device features.
- Working directly with escalations to push ticket fixes to customer accounts.
- Monthly trainings for the latest smartphone and tablet devices, to ensure guests have the most up-to-date and accurate information on emerging technologies.
Team Lead / GIS Operator
Insight Global / Microsoft
Boulder, CO
08.2013 - 03.2015
- Placed in charge of on-board training for 60+ new hires in company software and SOP.
- Promoted to "Team Lead", charged with managing a team of 6 during Microsoft/Bing Maps software launch.
- Charged with monitoring multiple production pipelines for successful passes and fails. Then escalating or fixing when requested.
- Monthly scheduling of team meeting to go over metrics and project progression.
- Delivering updates, milestones, and progression to department heads for Bing Maps GIS data.
- Working with different departments to help resolve software issues and escalations.
Education
Associate of Applied Science -
Arapahoe Community College
Littleton, CO05.2021
Bachelors - Media Arts and Animation
Art Institute of Colorado
Denver, CO06.2013
Skills
- CompTIA A
- Windows and Apple Systems
- G-Suite (Google Workspace)
- Adobe Creative Suite
- SOP Development and Implementation
- Project Design and Development
- Interpersonal and written communication
- Working collaboratively
Affiliations
PC Repair Club
Timeline
Business Operational Analyst II
DISH
12.2021 - Current
Mobile Expert
T-Mobile
06.2016 - 12.2021
Team Lead / GIS Operator
Insight Global / Microsoft
08.2013 - 03.2015
Associate of Applied Science -
Arapahoe Community College
Bachelors - Media Arts and Animation
Art Institute of Colorado
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