Dilon Brakefield
Rock Hill,SC
Summary
Proven track record in enhancing operational efficiency, evidenced by leading the shipping department at InPro to oversee more than 250 packages daily. Expert in health and safety protocols and a champion of teamwork and collaboration.
Overview
9
9
years of professional experience
Work History
Shipping Lead
InPro
Charlotte, NC
06.2020 - Current
- Stayed up to date on freight and shipping practices and regulations.
- Operated equipment such as forklifts and balers to move outgoing shipments to loading area.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Customer Service Staff Member
Publix
Rock Hill, SC
05.2017 - 05.2020
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Dish Washer, Delivery Driver, Food Prep
Empire Pizza & Pub
Rockhill SC
04.2016 - 03.2017
- Maintained clean and hazard-free work areas.
- Kept equipment in good working order and properly stored between jobs.
- Trained new employees on proper washing procedures and company policies.
- Cleaned wash equipment after shift and confirmed proper storage.
Education
Associates Degree - Mechanic
York Technical College
Rock Hill, SCSkills
- Equipment monitoring
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking
- Reliability
- Work Area Cleanliness
Timeline
Shipping Lead
InPro
06.2020 - Current
Customer Service Staff Member
Publix
05.2017 - 05.2020
Dish Washer, Delivery Driver, Food Prep
Empire Pizza & Pub
04.2016 - 03.2017
Associates Degree - Mechanic
York Technical College