Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dilqueisha McEachern

Hampton,VA

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Flexible Customer Service Representative offering 10 years of success in resolving customer concerns and inquiries. Versed in accurately documenting call details and preparing reports. Committed to providing helpful answers and relevant information to retain clients.

Overview

4
4
years of professional experience

Work History

Call Center Representative

williamsburg resort inc
Newport News, VA
06.2024 - 04.2025
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Performed outbound calling campaigns to promote new products or services.
  • Identified opportunities to improve policies and procedures related to customer service operations.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Customer Service Representative

AAA THE AUTO CLUB-GROUP
HAMPTON , VA
02.2021 - 09.2022
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided exceptional customer service to ensure customer satisfaction.

Education

High School Diploma -

HERITAGE HIGH
Newport News, VA
06-2012

Skills

  • Call monitoring
  • Outbound calling
  • Customer complaint resolution
  • Order tracking
  • Database management
  • Product upselling
  • Customer service
  • Policy improvement
  • Effective communication
  • Problem solving
  • Attention to detail
  • Time management
  • Stress management
  • Record keeping

Timeline

Call Center Representative

williamsburg resort inc
06.2024 - 04.2025

Customer Service Representative

AAA THE AUTO CLUB-GROUP
02.2021 - 09.2022

High School Diploma -

HERITAGE HIGH

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