Summary
Overview
Work History
Education
Skills
Certification
Custom
Timeline
Generic

Jamie Johnson-Matthews

Louisville,KY

Summary

Call Center Representative recognized for high productivity and task efficiency. Expertise in effective communication, rapid problem-solving, and precise record-keeping. Strong active listening and empathy skills contribute to exceptional customer satisfaction and inquiry resolution.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

UofL Physicians
Louisville, KY
11.2023 - Current
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Monitored call queues in order to prioritize incoming calls by urgency or importance level.
  • Processed orders, forms, applications, and requests accurately and efficiently.
  • Attended regular training sessions on updates and changes within the industry or organization.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Hairstylist

Fantastic Sams Cut & Color
Louisville, KY
03.2022 - 07.2023
  • Organized scheduling of appointments throughout the day.
  • Advised clients on how to maintain their haircuts between visits.
  • Greeted customers, answered phones and booked appointments.
  • Applied highlights, lowlights or other coloring techniques.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Performed chemical treatments such as perms and relaxers.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.

Deli Clerk

Walmart
Bluefield, VA
06.2018 - 07.2020
  • Provided accurate pricing information when requested by customers.
  • Rotated product on shelves to ensure freshness.
  • Inspected labels on deli products to verify accuracy of pricing.
  • Stocked shelves with fresh items daily.
  • Assisted customers with selecting products from the deli case or menu board.
  • Worked collaboratively with other staff members to ensure efficient operation of the store operations during peak hours of business activity.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.

Education

Cosmetologist Licence - Cosmetologist

Empire Beauty School
Louisville, KY
01-2022

High School Diploma -

Huguenot High School
Richmond, VA
06-2015

Skills

  • Customer service
  • Order processing
  • Call monitoring
  • CRM software
  • Product knowledge
  • Data entry
  • Training participation

Certification

  • Reach for the Stars Award

Custom

  • Some of the things I have accomplished at my current job is being a SME. A SME is an individual with in-depth knowledge of a specific subject, offering expertise to guide projects or analyze processes. I also assisted with training new employees as well as helping make a new hire binder.

Timeline

Call Center Representative

UofL Physicians
11.2023 - Current

Hairstylist

Fantastic Sams Cut & Color
03.2022 - 07.2023

Deli Clerk

Walmart
06.2018 - 07.2020

Cosmetologist Licence - Cosmetologist

Empire Beauty School

High School Diploma -

Huguenot High School

Similar Profiles

CREATE PROFILE