Dilya Oshurbekova
Austin,USA
Summary
Certified Scrum Master and Project Manager specializing in Agile delivery and QA testing. Focused on enhancing project outcomes through effective stakeholder collaboration, resulting in a 35% reduction in post-release defects and a 20% increase in sprint velocity.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Scrum Master & Agile Project Manager (QA) – Payment Systems
FIS Global
Austin, TX
10.2022 - 12.2023
- Facilitated daily stand-ups, sprint planning, backlog refinement, sprint reviews, and retrospectives.
- Coordinated release readiness, tracked metrics through Rally dashboards and Confluence reports to support informed decision-making.
- Applied Scrum, SAFe, and Kanban frameworks alongside Hybrid SDLC/Iterative Development, practicing servant leadership to align delivery with PMO and Product Management Lifecycle (PML) goals.
- Delivered status reports and release forecasts using Miro roadmaps and Agile metrics for stakeholders.
- Coordinated cross-functional collaboration with external vendor teams for payment gateway integration and third-party service validation.
- Facilitated program increment (PI) planning workshops.
- Produced traceability matrices and release dashboards using Six Sigma quality metrics to improve compliance and payment workflow processes.
- Maintained RAID (Risks, Assumptions, Issues, Dependencies) logs, escalating priority risks mitigation.
- Facilitated collaboration via MS Teams, SharePoint, and Webex to ensure effective communication across onshore and offshore QA and development teams.
- Removed impediments to maintain sprint velocity and meet delivery commitments.
- Oversaw manual and automated testing execution for RESTful APIs, SOAP services, and web apps.
- Led defect triage, ensured timely resolution, and maintained zero critical defects post-release.
- Conducted functional, regression, and smoke testing in Agile sprints.
- Created and maintained test plans, test scenarios, and test data for payment processing workflows.
- Provided Agile coaching to team members, promoting continuous improvement practices.
- Reduced post-release defects by 35% through early defect detection and improved backlog grooming.
- Improved sprint velocity by 20% by removing recurring blockers and refining story estimation.
Scrum Master / Project manager (Automation) – CRM Applications
AgileProCRM
Dallas, TX
12.2019 - 09.2022
- Facilitated Agile ceremonies and shared sprint metrics to drive outcome-focused discussions.
- Mentored QA team members in automation best practices and Agile testing.
- Facilitated UAT sessions with business stakeholders, capturing feedback and refining backlog items.
- Led release planning and roadmap alignment with business units to ensure high-quality CRM features.
- Oversaw data migration validation and API integration testing between CRM & third-party applications.
- Created governance dashboards in Confluence for transparency on sprint outcomes, risks, and KPIs.
- Managed scope change requests and prioritized conflicts in Jira.
- Facilitated Agile delivery using Scrum, SAFe, Kanban, and Hybrid SDLC approaches, applying servant leadership to guide CRM teams while aligning outcomes with PMO governance and PML standards.
- Managed sprints, dependencies, and resource planning through Jira-Xray, Azure DevOps, VersionOne, Smartsheet, MS Project, Planview PPM Pro, and Office Timeline to ensure predictable CRM releases.
- Leveraged ServiceNow and Planview PPM Pro to manage project requests, resource allocation, and change approvals for CRM enhancements.
- Tracked Agile metrics including velocity, burndown, and defect leakage through Azure DevOps dashboards to enhance predictability of CRM delivery.
- Designed and maintained Cucumber BDD test frameworks with POM architecture.
- Automated regression, smoke, and functional test suites using Selenium and Java.
- Collaborated with DevOps to run automated builds and test reports via Jenkins on AWS.
- Increased automation regression coverage by 60%, reducing manual test effort by 40%.
- Improved sprint predictability from 75% to 95% by refining estimation and backlog prioritization.
QA Automation Specialist / Scrum Master – ERP & CRM Solutions
TwiliaERP
San Francisco, CA
08.2017 - 11.2019
- Facilitated Scrum events to ensure alignment with sprint goals and effectively controlled scope creep.
- Collaborated with stakeholders to define and prioritize ERP module requirements, enhancing project clarity.
- Developed and maintained Cucumber BDD automation frameworks for web-based ERP modules.
- Conducted smoke, regression, and functional testing across ERP workflows.
- Automated API testing with Postman and REST Assured for ERP integration points.
- Performed backend validation by writing SQL queries and using JDBC connections.
- Monitored sprint progress and resolved impediments to maintain delivery cadence.
- Reduced regression testing time by 45% through modular automation framework.
- Improved defect detection rate by 25% with integrated API and UI test automation.
Education
MBA - Business Management
Jawaharlal Nehru Technological University
Andhra Pradesh, India07-2017
Bachelor of Economics -
Khorog State University
Tajikistan06-2014
Skills
- Agile Facilitation
- QA & Tech Team Leadership
- Stakeholder Collaboration
- Metrics Tracking & Improvement
- Critical Feature Testing
- Agile Tools & Framework Expertise
- Agile & Delivery Frameworks
- Agile & Collaboration Tools
- Reporting & Documentation
- QA & Test Management
- Programming & Scripting
Certification
- Certified Scrum Master (CSM), Scrum Alliance
- PMP, Project Management Professional
- Six Sigma
- Scaled Agile Framework (SAFe)
Skills
Expert in leading Agile ceremonies, guiding backlog refinement, managing test strategies, and aligning QA efforts with business priorities. Proven track record of managing QA teams, ensuring release readiness, and improving delivery quality through collaboration and Agile metrics. Experienced in leading end-to-end testing for critical systems including payment workflows, CRM modules, and ERP integrations, with expertise in tools such as Jira, Selenium, Postman, Jenkins, SQL, Git, and AWS.
Timeline
Scrum Master & Agile Project Manager (QA) – Payment Systems
FIS Global
10.2022 - 12.2023
Scrum Master / Project manager (Automation) – CRM Applications
AgileProCRM
12.2019 - 09.2022
QA Automation Specialist / Scrum Master – ERP & CRM Solutions
TwiliaERP
08.2017 - 11.2019
MBA - Business Management
Jawaharlal Nehru Technological University
Bachelor of Economics -
Khorog State University