Dilshan Fernando
Jersey City,USA
Summary
Professional banker over 16 years of experience in the banking and finance industry and hold a MBA in Finance from Cardiff Metropolitan University UK. Also holder of an Associateship of The Institute of Bankers of Sri Lanka (IBSL). Expertise in banking operations, credit management, recoveries of loans who is experienced working in challenging environments. Excited about opportunity to take next career step with this great financial institution - Santander Bank.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Relationship Banker
Santander Bank
Jersey City, New Jersey
05.2022 - Current
- Maintaining consumer and business portfolios including private clients and high business profiles
- Selling banking solutions
- Branch banking operations including covering for tellers and handling ATMs
- Being an active team player achieving common targets such as sales campaigns and operational targets
Bank Teller Full Time (Float Teller and Branch Teller)
Santander Bank
Jersey City, New Jersey
05.2021 - 05.2022
- Supporting branches in the district during working as a float teller
- Contributing support with referrals and cross selling bank products
- Being ATM custodian/ Negotiables custodian during working as a branch full time teller
- Supporting branches with achieving common targets, customer service and marketing campaigns
Customer Service Representative
J Gem and Jewelry Corporation
New York
08.2020 - 04.2021
- Customer service and sales
- Maintaining close business relationships with regular clients and marketing of products
- Maintaining stocks and daily accounts
- Supporting office administration
Junior Executive Officer (Loan and Recoveries Officer/ Cash Officer)
Commercial Bank of Ceylon PLC
Colombo, Sri Lanka
05.2018 - 07.2020
- Monitored and evaluated Small and Medium Enterprises (SME) loans, retail loans and engaged in obtaining approvals from the approval authorities
- Assisted clients who are engaged in international trade transactions
- [Handled payment methods such as Letter of Credit(LC), Documents against Acceptance (DA), Documents against Payment (DP), Telegraphic Transfers (TT) etc, Handled Bank Guarantees, Shipping Guarantees]
- Involved in achieving branch level and personal targets on loans, deposits, profits and non-performing loans etc
- Commenced litigation procedures with the bank legal department for the non performing customers
- Actively engaged in monitoring and controlling of non-performing loans and initiated recovery actions
- Supervised branch operations department including tellers, banking trainees and assistants who are engaged in account opening and similar jobs
- Engaged in loading and balancing of Automated Teller Machines (ATM) and Cash Deposit Machines
- Maintained close banking relationships with customers and actively participated in banking product promotion campaigns
- Engaged in cross selling of banking products such as deposit and loan products, credit cards, insurance policies etc
Junior Executive Assistant (Credit Analyst/ Teller/ Customer Service Representative)
Commercial Bank of Ceylon PLC
Colombo, Sri Lanka
05.2010 - 04.2018
- Analyzed loan appraisals
- (SME loans, retail loans, trade financing etc.)
- Engaged in marketing, opening, maintaining of all kind of deposit products and maintaining healthy customer relationships
- Handled bank teller functions at 2 branches
- (3 years and 6 months experience as a bank teller)
- Engaged in attending to various customer requests related to savings and checking account operations and loans
Banking Trainee (Teller-Trainee/ Customer Service Representative-Trainee)
Commercial Bank of Ceylon PLC
Colombo, Sri Lanka
05.2008 - 04.2010
- Handled bank teller functions at branch cash department
- Engaged in opening, monitoring and marketing of all kind of deposit products
- Maintained healthy customer relationships while cross selling bank products
- Engaged in issuing of bank drafts, balance confirmations, with holding tax certificates etc
- Upon customer requests
- Assisted customers to operate safe lockers
Education
MBA - Finance
Cardiff Metropolitan University
UK10.2016
Diploma in Banking and Finance -
Institute of Bankers of Sri Lanka
Colombo, Sri Lanka01.2016
Certificate in Banking and Finance -
Institute of Bankers of Sri Lanka
Colombo, Sri Lanka03.2010
Foundation Level of Chartered Accounts -
The Institute of Chartered Accountants of Sri Lanka
Colombo, Sri Lanka07.2008
Skills
- Strong Client Relations
- Relationship Development
- Leadership Development
- Sales Growth Strategy
- Effective Communication Skills
- Planning and coordination
- Strategic Decision Making
- Versatile in Dynamic Environments
Certification
New Jersey Notary Public License
Languages
English
Native/ Bilingual
Sinhalese
Native/ Bilingual
References
References available upon request.
Timeline
Relationship Banker
Santander Bank
05.2022 - Current
Bank Teller Full Time (Float Teller and Branch Teller)
Santander Bank
05.2021 - 05.2022
Customer Service Representative
J Gem and Jewelry Corporation
08.2020 - 04.2021
Junior Executive Officer (Loan and Recoveries Officer/ Cash Officer)
Commercial Bank of Ceylon PLC
05.2018 - 07.2020
Junior Executive Assistant (Credit Analyst/ Teller/ Customer Service Representative)
Commercial Bank of Ceylon PLC
05.2010 - 04.2018
Banking Trainee (Teller-Trainee/ Customer Service Representative-Trainee)
Commercial Bank of Ceylon PLC
05.2008 - 04.2010
MBA - Finance
Cardiff Metropolitan University
Diploma in Banking and Finance -
Institute of Bankers of Sri Lanka
Certificate in Banking and Finance -
Institute of Bankers of Sri Lanka
Foundation Level of Chartered Accounts -
The Institute of Chartered Accountants of Sri Lanka