ARLETY MARIBONA
Miami,FL
Summary
Dedicated and organized Relationship Banker with about seven years of experience in the industry, outstanding relationship-building, and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player, looking to keep growing as a professional in the banking industry. Dynamic and reliable with exceptional customer service and communication skills.
Overview
8
8
years of professional experience
Work History
Relationship Banker
Truist Bank
Miami, FL
09.2022 - Current
- Created and maintained a large client base by meeting needs and delivering exceptional customer service.
- Conducted regular reviews of customer portfolios to identify opportunities for additional products or services that could benefit them financially.
- Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Dealt with customer complaints and rectified product and service issues.
- Performed business and consumer lending.
- Consumer lending expert (HELOCs, unsecured loans and lines of credits, car loans, credit cards, mortgage)
Financial Relationship Consultant - Universal
Regions Bank
Miami, FL
07.2021 - 09.2022
- Developed and maintained relationships with customers and assisted in generating sales opportunities.
- Created and maintained large client base by meeting needs and delivering exceptional customer service.
- Advised customers on bank products, services, and financial planning options.
- Performed consumer lending, Unsecured and Secured Personal Loans, HELOCS, Car Loans, Credit Cards and Mortgage Referrals. Referred Business Lending to Branch Manager.
- Modified, opened, and closed customer accounts.
- Responded promptly to customer queries and complaints to find solutions and diffuse tension.
- Interacted with prospects by asking appropriate open-ended questions to better understand products and services required.
- Dealt with customer complaints and rectified product and service issues.
- Strong in Branch Operations/Audits.
- Supervised and balanced Branch Vault and ATM.
- Performed Relationship Banker (70%) and Teller (30%) duties.
Financial Relationship Specialist - Universal
Regions Bank
Miami, FL
04.2019 - 07.2021
- Consulted with clients to assess and meet short- and long-term financial goal.
- Answered clients' questions regarding details of financial plans and strategies and explained data in easy-to-understand terms.
- Developed and deepened relationships with new and existing clients to advance progress and improve business.
- Advised customers on bank products, services, and financial planning options.
- Modified, opened, and closed customer accounts.
- Verified amounts and integrity of every check or funds transfer.
- Ordered checks, placed stop payment orders, and conducted additional special services for customers.
- Performed business and consumer lending.
- Performed Teller (70%) and Relationship banker (30%) duties.
- Supervised and balanced branch vault and ATM, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
Financial Relationship Associate
Regions Bank
Miami, FL
01.2018 - 04.2019
- Welcomed customers and offered pleasant service during entire transaction.
- Delivered exceptional service to customers in person or over telephone.
- Built and maintained client relationships through quality, personalized interactions.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Directed specific questions to appropriate branch personnel.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Issued and redeemed money orders, cashier checks, traveler's checks and savings bonds.
- Supervised and balanced branch vault and ATM, balanced cash drawers and followed company cash control guidelines and procedures to protect customer and employer assets.
- Trained employees on cash drawer operation.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Demonstrated expertise in identifying and mitigating potential fraud and transaction risks.
Sales Associate
Victoria Secret
Coconut Grove, FL
03.2017 - 12.2017
- Assist coworkers with sales, returns and inventory control processes.
- Assist customers over the phone and at checkout with sales, returns and transactions while delivering an excellent customer service.
- Assist customers over the phone and at checkout with sales, credit card applications, returns and transactions while delivering an excellent customer service.
- Perform cashier duties at the checkout counter.
Education
High School Diploma -
Miami Senior High School
Miami, FL06.2017
Skills
- Honest and Ethical
- Courteous with Strong Service Mindset
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- Bilingual (English & Spanish)
- Adaptive Team Player
- Great Customer Service
- Customer Relations
- Client Engagement
- Consumer Lending experience
- Sales Expertise
- Inbound and Outbound Calling
- Strong in Branch Operations/Audits
- Microsoft Office experienced
Timeline
Relationship Banker
Truist Bank
09.2022 - Current
Financial Relationship Consultant - Universal
Regions Bank
07.2021 - 09.2022
Financial Relationship Specialist - Universal
Regions Bank
04.2019 - 07.2021
Financial Relationship Associate
Regions Bank
01.2018 - 04.2019
Sales Associate
Victoria Secret
03.2017 - 12.2017
High School Diploma -
Miami Senior High School