Shubha Shilpa
Norwood,Massachusetts
Summary
Dynamic banking professional with over 9 years of experience with India's top Banking companies, including a brief stint of 7 months with Bank of America in the USA. Highest qualification is MBA & skilled in banking operations, client engagement & customer service, product & channel management. Strongly believe in adding value through efficient communication skills & take pride to be methodical & a dependable resource. Looking forward to a role that offers room to grow as a professional & help acquire more skills.
Overview
10
10
years of professional experience
Work History
Relationship Banker
Bank of America, USA
05.2023 - 12.2023
- Cultivated strong customer relationships by providing tailored advice and services while maintaining in-depth product and service knowledge for well-informed customer advice.
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Processed customer transactions such as deposits, withdrawals, transfers, and foreign currency exchanges accurately.
- Resolved customer complaints and disputes to maintain satisfaction and loyalty.
Product Manager, Debit Card
HDFC Bank Ltd., India
04.2011 - 03.2012
- Supported Product Head on new card launch, portfolio penetration & activation.
- Analyzed metrics for portfolio performance, launched contests for Branch Activation for assigned card portfolio
- Communicated effectively with team members & internal departments on milestones, deadlines & other requirements.
- Coordinated & documented product rollout, campaigns on assigned card portfolio, maintained debit card webpage for latest tie-ups & deals.
Product Manager, Business Loan
HDFC Bank Ltd., India
04.2008 - 03.2011
- Worked as one point contact managing business channels – Branches & Direct Sales Agencies (DSAs) for Business Loan portfolio.
- Supported Product Head in new product launch, new market identification & portfolio quality maintenance.
- Imparted product & policy training to the channels, handled channel payout & incentives, managed campaign roll outs & successfully executed contests for better business penetration.
- Effectively led to the launch of CRM Next for branches & worked towards troubleshooting issues & streamlining processes.
Bank Officer
HDFC Bank Ltd., India
04.2006 - 03.2008
- Successfully spearheaded special projects under Business Head & supported business planning & development as well as regulatory & compliance monitoring.
- Effectively managed customer complaints across 6 products escalated to Business Head for speedy resolution.
- Actively led & supported launch of Loan origination system (LOS) across all loan products under Business Head.
Branch Banking Officer
ICICI Bank Ltd., India
05.2004 - 03.2006
- Greeted clients & conducted routine banking transactions viz. new account opening, CDs, cash transactions, debit card, cashier's check & forex.
- Worked on relationship building & regularly interacted with clients which involved understanding customer needs & suggesting appropriate products.
- Upheld stringent bank standards for money handling & banking procedures with respect to legal considerations.
- Ensured highest customer satisfaction through speedy resolution of issues. Maintained effective communication with clients & internal teams for query resolution.
Asset Desk Manager
ICICI Home Finance Co. Ltd, India
07.2003 - 04.2004
- Adept at managing Asset Desk at the Branch which saw customers walk-in for enquiry on all loan products.
- Successfully generated maximum leads for all asset products & logged into the lead tracking system for further follow up by sales teams.
- Served as one point contact for answering product specific queries & possessed latest product & policy updates for providing correct information to the clients.
Education
MBA - Finance
Department of Business Management
Nagpur, IndiaBachelor of Science - Science
Dharampeth Science College
Nagpur, IndiaSkills
- Banking operations & processes, cash handling
- Customer service & communication skills
- Training & onboarding business channels
- Product & policy development & Channel management
- Detail oriented, strong adherence to regulatory & compliance matters
- Deep knowledge of product & policy
- Collaborative skills & high ethical standards
Accomplishments
- Was promoted twice in the span of 5 years & was awarded the title & benefits of “Key Performer” at two instances at HDFC Bank Ltd., India.
- Was awarded sponsorship from Tata Steel Company Ltd., for M.B.A. in the year 2001-03 based on academic excellence.
Languages
English
Full Professional
Hindi
Full Professional
Timeline
Relationship Banker
Bank of America, USA
05.2023 - 12.2023
Product Manager, Debit Card
HDFC Bank Ltd., India
04.2011 - 03.2012
Product Manager, Business Loan
HDFC Bank Ltd., India
04.2008 - 03.2011
Bank Officer
HDFC Bank Ltd., India
04.2006 - 03.2008
Branch Banking Officer
ICICI Bank Ltd., India
05.2004 - 03.2006
Asset Desk Manager
ICICI Home Finance Co. Ltd, India
07.2003 - 04.2004
MBA - Finance
Department of Business Management
Bachelor of Science - Science
Dharampeth Science College
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