Summary
Overview
Work History
Education
Skills
Timeline
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Taylor Chance

19279 SW 54th Street, Miramar,Florida

Summary

I would like to obtain a responsible and challenging position with a progressive company where my talent and ability will have valuable application and utilization of my opportunity for the advancement of the firm.

Overview

5
5
years of professional experience

Work History

Relationship Banker

Regions Bank
08.2022 - Current
  • Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
  • Presented new and additional products and services to existing customers.
  • Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Resolved customer complaints and disputes to maintain satisfaction and loyalty.

Customer Service Associate

Home Depot
02.2022 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Created specialized accounts for customers with businesses and assisted with online orders, returns, card services, and installations.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled billing and payment issues following guidelines, resolving disputes properly.
  • Solved problems with products and services by providing customers with technical support.

Licensed Esthetician

Hand And Stone Massage And Facial Spa
02.2021 - 09.2021
  • Assessed condition of clients' skin in order to recommend retail products for at-home use and developed individualized, therapeutic skin care programs.
  • Performed multiple types of facial services including Microdermabrasion and Dermaplaning.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Handled busy schedules and stayed on top of key deadlines.
  • Informed guests of appropriate products available to increase retail sales.
  • Stocked treatment rooms with proper supplies.
  • Created repeat business by developing long-term relationships with regular customers.
  • Resolved customer complaints and facilitated conflict resolutions.

Library Assistant 1

Miami Dade Public Library
09.2018 - 09.2020
  • Performs varied clerical work relating to the operation of specialized areas of a library.
  • Organized library shelves, materials and equipment in clear, alphabetized order.
  • Handled check-in and check-out process of library books and materials at circulation desk.
  • Stayed up-to-date on library policies and procedures to smoothly enforce standards.
  • Processed library card applications and maintained patron records with accurate contact information.
  • Developed library displays and implemented innovative outreach activities for improved community engagement.
  • Set up computer and digital device access, providing assistance with use and operation.
  • Collected fees, fines and donations for balanced library finances.
  • Offered basic reference assistance to support information needs.
  • Helped patrons locate resources using catalog and circulation systems.
  • Managed library materials for accurate record-keeping.
  • Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.

Education

Associates - Biology

Miami Dade College
01.2022

Skincare Diploma -

FLORIDA ACADEMY oF MEDICAL AESTHETICS
11280 Pines Blvd, Pembroke Pines, FL 33026
01.2021

Skills

  • Knowledgeable of Processes and Procedures
  • Effective in Material Shelving
  • Efficient in Problem Resolution
  • Clear Written and Oral Communication
  • Retail Sales
  • Experience in Circulation Desk Operations
  • Efficient in Creating and Monitoring Schedules
  • Experience Patron Registrations
  • Excellent Team Player
  • Knowledgeable in Microsoft Word, Excel and Powerpoint
  • Computer Assistance
  • Shelf Reading and Material Shelving
  • Reference Assistance
  • Strong Attention To Detail
  • Database Management
  • Employee Motivation
  • Account Closing
  • Cash Handling
  • Teller Procedures
  • Special Requests
  • Deposit Verification
  • Solution Planning
  • Banking Operations Knowledge

Timeline

Relationship Banker

Regions Bank
08.2022 - Current

Customer Service Associate

Home Depot
02.2022 - 08.2022

Licensed Esthetician

Hand And Stone Massage And Facial Spa
02.2021 - 09.2021

Library Assistant 1

Miami Dade Public Library
09.2018 - 09.2020

Associates - Biology

Miami Dade College

Skincare Diploma -

FLORIDA ACADEMY oF MEDICAL AESTHETICS

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Taylor Chance