Dilum Hettigoda
Fort Worth,TX
Summary
Dynamic warehouse professional with extensive experience at Amazon, excelling in order fulfillment and inventory management. Proven ability to lead teams and enhance operational efficiency while ensuring safety compliance. Skilled in problem-solving and effective communication, consistently achieving high standards in fast-paced environments. Passionate about delivering exceptional customer service and driving team success. Organized professional with superior work ethic and team player attitude. Exceptional quality control and inspection abilities. Commended for honesty, hard work and positive attitude. Comfortable standing for long periods of time and safely lifting heavy loads. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Amazon
Irving, Texas
07.2025 - Current
- Operated warehouse equipment to efficiently move and store products.
- Collaborated with team members to ensure timely order fulfillment.
- Inspected incoming shipments for quality and accuracy before processing.
- Monitored work areas to adhere to safety standards and regulations.
- Sorted and organized products for optimal space utilization in the warehouse.
- Used pallet jacks to move items to and from warehouse locations.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Staged and sorted multiple types of products for loading.
- Operated scanners, computers, and other equipment to track orders.
- Ensured safety protocols were followed at all times while operating machinery.
Warehouse Worker
DHL Supply Chain
Fort Worth, Texas
07.2025 - 10.2025
- Operated warehouse equipment to efficiently move and store products.
- Inspected incoming shipments for quality and accuracy before processing.
- Collaborated with team members to ensure timely order fulfillment.
- Monitored work areas to adhere to safety standards and regulations.
- Sorted and organized products for optimal space utilization in the warehouse.
- Communicated with supervisors about inventory levels and supply needs.
- Used pallet jacks to move items to and from warehouse locations.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Operated scanners, computers, and other equipment to track orders.
- Staged and sorted multiple types of products for loading.
- Followed established guidelines for picking orders accurately.
- Inspected damaged goods prior to disposal or return to vendor.
- Collaborated closely with other departments on special projects as needed.
- Packed boxes and stock using organizational guidelines.
- Protected items by wrapping in cling film, padded moving blankets and tape.
- Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
- Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
Assistant Manager
Brite Buy Wines & Spirits
01.2023 - 07.2025
- Assisted in daily operations, ensuring smooth workflow and adherence to company policies.
- Supported team members by providing training on operational procedures and best practices.
- Coordinated schedules and resources to optimize team performance and project completion.
- Contributed to process improvements by identifying inefficiencies in daily tasks.
- Engaged with customers to address inquiries, enhancing overall service experience.
- Managed daily operations of retail store environment and staff activities.
- Trained and supervised team members on customer service best practices.
- Assisted customers with product selection and wine pairing recommendations.
- Developed inventory management strategies for optimizing stock levels.
- Implemented promotional displays to enhance product visibility and sales.
- Coordinated staff schedules to ensure optimal coverage during peak hours.
- Resolved customer inquiries and complaints with effective problem-solving techniques.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Implemented quality control measures to uphold company standards.
Sales and Customer Se
Werehouse wines & spirits
New York, New York
09.2021 - 09.2022
- Demonstrated strong sense of personal responsibility and self-motivation.
- Adapted quickly to new situations in fast-paced environments.
- Collaborated effectively within teams while excelling in independent tasks.
- Communicated proficiently through verbal and written channels, ensuring clarity and understanding.
Evening Manager/supervisor/customer Service
Philippe Liquors
09.2018 - 12.2019
- Supervised evening operations, ensuring compliance with safety regulations and company policies.
- Managed inventory levels, coordinating stock replenishment to maintain product availability.
- Trained and mentored junior staff, enhancing team performance and service quality.
- Implemented efficient scheduling practices to optimize workforce allocation during peak hours.
- Oversaw customer service initiatives, resolving issues to enhance guest satisfaction and loyalty.
- Managed daily operations and staff scheduling for evening shifts.
- Handled cash register transactions and reconciled daily sales reports.
- Maintained cleanliness and organization of the sales floor.
- Enforced company policies and compliance with legal regulations.
- Assisted customers with product selection and inquiries promptly.
- Coordinated promotional events to enhance customer engagement.
- Resolved customer complaints in a timely manner to maintain positive relationships with clients.
- Assisted in the hiring process by conducting interviews and making recommendations for new hires.
- Provided guidance on operational issues such as opening and closing procedures, scheduling shifts.
- Trained new employees on proper cash handling, store policies, and customer service standards.
- Assisted in developing marketing campaigns to increase store traffic and revenue generation.
- Managed closing procedures, including balancing the register and preparing bank deposits.
- Reviewed sales reports and adjusted staffing levels accordingly.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Managed inventory levels and conducted regular stock assessments.
- Managed team of XX employees, ensuring high productivity and quality standards were met.
Manager/website Developer
Ninth Avenue Vintner,
New York, New York
06.2017 - 09.2018
- Oversaw daily operations to maintain efficient inventory control.
- Developed and implemented training programs to enhance staff knowledge of wine products.
- Streamlined customer service processes, improving response times and customer satisfaction.
- Collaborated with suppliers to negotiate favorable terms and maintain quality standards.
- Analyzed sales data to identify trends, informing strategic decisions for product offerings.
- Managed daily operations to ensure efficient wine distribution and inventory management.
- Implemented marketing strategies to promote wine selections and increase customer engagement.
- Analyzed sales data to identify trends and adjust inventory accordingly for peak seasons.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Led a team of 5 employees, ensuring high productivity and excellent customer service.
- Developed user-friendly websites for wine and spirits retailing.
- Integrated web applications with back-end services such as databases, web services and third-party APIs.
- Reviewed information and elements regularly on websites and pages for accuracy and functionality.
Garnet Liquors
Customer Service Associates
07.2016 - 05.2017
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Subway Restaurant
Sandwich Maker
07.2015 - 06.2016
- Worked effectively in fast-paced environments.
Wines & Liquors
Sales Lead/Customer Service NRS
08.2010 - 07.2015
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
Education
High School Diploma -
Ananda College
Colombo, Sri Lanka04.2007
Some College (No Degree) - GED
LaGuardia Community College
Long Island City, NSkills
- Customer service and relations
- Money handling
- Team leadership and motivation
- Decision-making and problem-solving
- Time management and workload management
- Staff training and supervision
- Goal setting and performance evaluation
- Retail operations management
- Sales strategies and reporting
- Employee scheduling and development
- Operations management
- Recruiting and interviewing
- Project management
- Cost control and reduction
- Financial management
- Business administration
- Google Drive proficiency
- Inventory management
- Attention to detail
- Time management
- Effective communication
- Problem solving
- Training and mentoring
- Safety compliance
- Order fulfillment
Certification
• QUALIFICATION HIGHLIGHTS
• Texas Food Protection Certificate.
• New York City Mobile Food Vendor License.
• ServSafe Managers Training Certification. 98%
• Dairy Queen Managers Training Program Phase 1 & 2.
• 12 Years Liquor Store Experience, broad knowledge of wines and spirits.
• Wset level 2 pass with Distinction
•
Languages
English
Professional
Timeline
Warehouse Worker
Amazon
07.2025 - Current
Warehouse Worker
DHL Supply Chain
07.2025 - 10.2025
Assistant Manager
Brite Buy Wines & Spirits
01.2023 - 07.2025
Sales and Customer Se
Werehouse wines & spirits
09.2021 - 09.2022
Evening Manager/supervisor/customer Service
Philippe Liquors
09.2018 - 12.2019
Manager/website Developer
Ninth Avenue Vintner,
06.2017 - 09.2018
Garnet Liquors
Customer Service Associates
07.2016 - 05.2017
Subway Restaurant
Sandwich Maker
07.2015 - 06.2016
Wines & Liquors
Sales Lead/Customer Service NRS
08.2010 - 07.2015
High School Diploma -
Ananda College
Some College (No Degree) - GED
LaGuardia Community College