Dimas Vivas
San Francisco,CA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to enjoy any position with your crew and ready to help your team achieve company goals.
Overview
7
7
years of professional experience
Work History
Passenger Service Agent
Swissport
San Francisco, CA
03.2024 - Current
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with special needs, ensuring a comfortable and positive travel experience.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with effective problem-solving techniques.
Uber Driver
UBER
San Francisco, CA
09.2022 - 01.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Followed company guidelines and policies when interacting with passengers.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
Janitorial Worker
ABM Industries
San Francisco, CA
04.2017 - 09.2022
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Kept floors clean and hazard-free through regular sweeping, mopping, vacuuming, and polishing activities.
- Enhanced cleanliness and sanitation by routinely performing thorough cleaning tasks in assigned areas.
- Sanitized break area kitchen counters, tables and sinks.
- Reduced the spread of germs by regularly disinfecting high-touch surfaces such as door handles and light switches.
Education
No Degree - ESL
City College of San Francisco
San Francisco, CAHigh School Diploma -
Instituto Nacional Benjamin Estrada Valiente
El Salvador04.2007
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Decision-Making
- Problem Resolution
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Passenger Service Agent
Swissport
03.2024 - Current
Uber Driver
UBER
09.2022 - 01.2024
Janitorial Worker
ABM Industries
04.2017 - 09.2022
No Degree - ESL
City College of San Francisco
High School Diploma -
Instituto Nacional Benjamin Estrada Valiente