Dimiri Samuel

• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

● Managing large amounts of inbound and outbound calls in a timely manner

● inputting data into the database

● Following call center “scripts” when handling dierent topics

● Identifying customers’ needs, clarify information, research every

issue and providing solutions

● De-escalate situations involving dissatisfied customers, oering

customer assistance and support

● Guide callers through troubleshooting, navigating the company

site, and paperwork questions.

• Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.