Martin Brown
Covington,GA
Summary
Flexible hard worker ready to learn and contribute to team success.
Personable Service Manager driving process optimization and business profitability on continuous basis. Accomplished in leading by example and enabling employees to achieve personal and professional best. Understands, keeps abreast of and complies with federal, state, and local regulations that affect service operations.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Manager
Lighthouse Coffee Company
Tucker, GA
11.2024 - Current
- Manage a small team of installers and service technicians to perform maintenance, installations, product runs and repairs on coffee, slushy, and tea equipment.
- Order parts, and equipment for repairs/installations.
- Trained new employees on customer service and product knowledge.
- Resolved customer complaints effectively to maintain satisfaction and loyalty.
- Resolved customer complaints in a timely manner.
- Collaborated with customers to offer solutions to service needs.
- Maintained accurate records of all service requests, including resolution times and costs incurred.
- Created detailed reports on service activities for senior management review.
- Provided technical support for hardware and software issues experienced by customers.
Installer
White Work's HVAC
Atlanta, GA
06.2013 - 10.2024
- I have extensive experience in installing, maintaining, and servicing HVAC systems and refrigeration equipment. My responsibilities included installing, maintaining, and repairing commercial refrigeration systems, as well as repairing and replacing condensers, compressors, pumps, and valves. I am proficient in recycling and charging refrigerants, and have installed HVAC systems in both residential and commercial sites.
- Additionally, I have experience driving non-CDL straight trucks for equipment delivery and operating forklifts for warehouse purposes as needed.
- - Installed and configured networking systems for over 50 clients monthly, utilizing tools such as Wireshark and Cisco Packet Tracer to ensure optimal performance, resulting in a 25% increase in customer satisfaction ratings.
Biopharmaceutical Van Driver
Cencora
Forest Park, GA
08.2022 - 06.2024
- Managed and executed projects involving the construction of cubicles, office area rearrangement, and installation of racks in the warehouse and cooler space to optimize workflow for new office staff, ensuring seamless operations.
- Additionally, trained in cold chain management, adept at handling dry ice, frozen ambient, and refrigerated gel packs, and proficient in replenishing these items to maintain product integrity.
- Led and instructed new warehouse employees in their day-to-day tasks, leveraging my experience in the cold chain aspect of the company. While working as a driver, I oversaw coworkers to ensure task completion and efficiency, all while maintaining a peer presence. Showed team members how to handle temperature-sensitive products and designated areas for specific items.
- Acted as a point of contact for various facilities and drivers during deliveries and pickups, utilizing my expertise to maintain an efficient and quality-driven system. By providing valuable advice, I contributed to workplace improvements that enhanced overall operations and ensured a smoother workflow.
- Ensured timely and secure delivery of biopharmaceutical products to over 50 medical facilities weekly, leveraging project management skills to coordinate routes and schedules, resulting in a 98% on-time delivery rate.
Security Officer
Simpson agent services
Atlanta, GA
02.2022 - 11.2022
- As a security officer, I took my responsibilities seriously. During my 7-12 hour shifts, I effectively monitored security, following the SPA standard duties and procedures. My presence and vigilance helped deter crime, and I made sure to monitor all points of entry. In addition to that, I performed various security functions, including being an escort, unarmed rover, and armed security escort. It was important to me to contribute to maintaining a safe and secure environment.
Expedite Driver
Grand central logistics
Atlanta, GA
03.2022 - 06.2022
- Maintained a personal log book to ensure accurate record-keeping.
- Executed next/same day delivery operations with a focus on timeliness and efficiency.
- Successfully managed no touch freight in a personal vehicle.
- As an OTR driver, I conquered challenging terrains and weather conditions to ensure the safe and timely delivery of loads.
Security Officer
Private Protective Services
Atlanta, GA
11.2021 - 04.2022
- I diligently followed the PPS standard duties and procedures, closely monitored all points of entry, and effectively deterred crime. I performed a range of security functions, including being an unarmed rover and providing escorts. Throughout my 8-12 hour shifts, I maintained a vigilant watch over security, ensuring the safety of the premises. In addition, I had the privilege of escorting high-profile clients and securing the perimeter from any unwanted guests. It was a rewarding experience to be featured on film for high-profile shows and clients.
- - Directed onsite management for a facility spanning over 500,000 square feet, reducing unauthorized access incidents by 35% over a 12-month period through the implementation of advanced surveillance technology and detailed security protocols.
Security Officer
Universal Security Guard Association
Buford, GA
06.2021 - 08.2021
- As an unarmed Security Officer, I always paid excellent attention to detail during emergency situations. I made sure to follow all security and safety regulations to maintain a secure environment. Additionally, I conducted hourly dispatch reports to keep track of activities and ensure proper communication. As part of my duties, I inspected bags and parcels and patrolled the perimeter of sites to ensure the safety of clients. Safety and security were always my top priorities in this role.
Juvenile Correctional Officer I
Department of Juvenile Justice Dekalb Regional Youth Detention Center
Decatur, GA
02.2019 - 06.2019
- As a corrections officer, my main responsibilities would be supervising the activities of offenders, maintaining order and security, conducting counts to ensure everyone is present, and observing how offenders interact with others. I would also conduct searches of living quarters to locate contraband and ensure cleanliness. In some cases, I may need to perform pat-down or strip searches on offenders. If offenders need to travel outside the facility, such as for court appearances or medical care, I might drive the vehicle. Additionally, I would provide counseling and assistance to young offenders in resolving personal problems.
Seasonal Sales Associate
Michaels Arts & Crafts
Conyers, GA
11.2018 - 01.2019
- Responsibilities will be the execution of tasks in the areas of receiving, replenishment, and merchandise presentation. Team members may also function in a sales or cashier role. Other job duties include helping customers choose different fabrics, offering creative suggestions, and assisting with any arts and crafts ideas.
- Cashier positions with Michaels feature several hiring requirements. Major factors include flexible work schedules, strong social skills, and an interest in arts and crafts.
Stock Team Member
Office Depot
Conyers, GA
08.2017 - 04.2018
- As a Merchandising Stock Associate, my main focus would be on efficiently processing freight to maximize product service levels. I would also prioritize providing exceptional in-store customer service by assisting customers whenever needed. Following the established sorting and stocking guidelines, I would ensure that the freight process is completed within the designated time frame. It's important to keep the freight sorting area organized and aligned with the approved "blueprint." Additionally, I would be responsible for processing inventory and proactively addressing any issues or discrepancies that may arise.
Crew Member
Dunkin' Donuts
Covington, GA
08.2016 - 08.2017
- Cashier primary responsibilities include operating cash registers, greeting customers, taking food and drink orders, and completing transactions. Dunkin Donuts cashiers also regularly clean workstations, brew and grind coffee, restock cups and food items, and assist bakers.
Education
Health Science - Associate's degree
Georgia State University
Covington, GASkills
- Box truck
- Interior Design
- Refrigeration equipment
- Heavy lifting
- Hvac systems
- Van driver
- Team player
- Leadership
- English
- Security
- Mechanical Knowledge
- Heavy Lifting
- Hand Tools
- HVAC/R
- Freight Experience
- Refrigeration
- Time management
- Driving
- Clerical experience
- Hvac
- Cash handling
- Door-to-door
- Commercial driving
- Medical terminology
- Cash register
- Negotiation
- Problem solving
- Coffee Experience
- Merchandising
- Forklift
- Organizational skills
- Load & unload
- Budgeting
- Freight
- Delivery Driver Experience
- Warehouse management system
- Maintenance
- Customer service
- Team management
- Equipment maintenance
- Technical support
- Project management
- Conflict resolution
- Parts ordering
- Team leadership
- Team collaboration and leadership
- Reporting and documentation
- Staff training and development
- Preventive Maintenance
Certification
- Driver's License, Non-CDL Class C
- First Aid Certification
- Forklift Certification
Timeline
Service Manager
Lighthouse Coffee Company
11.2024 - Current
Biopharmaceutical Van Driver
Cencora
08.2022 - 06.2024
Expedite Driver
Grand central logistics
03.2022 - 06.2022
Security Officer
Simpson agent services
02.2022 - 11.2022
Security Officer
Private Protective Services
11.2021 - 04.2022
Security Officer
Universal Security Guard Association
06.2021 - 08.2021
Juvenile Correctional Officer I
Department of Juvenile Justice Dekalb Regional Youth Detention Center
02.2019 - 06.2019
Seasonal Sales Associate
Michaels Arts & Crafts
11.2018 - 01.2019
Stock Team Member
Office Depot
08.2017 - 04.2018
Crew Member
Dunkin' Donuts
08.2016 - 08.2017
Installer
White Work's HVAC
06.2013 - 10.2024
Health Science - Associate's degree
Georgia State University