Dimitri Gabourel
Jacksonville
Summary
Results-driven and highly motivated Economics graduate with a Bachelor of Arts in Economics and a Minor in Entrepreneurship from the University of North Florida. Experienced in trade and investment promotion through an internship at Beltraide in Belize, where I gained hands-on experience in market research, investment facilitation, and export development. Demonstrated strong customer service skills during my tenure at Transparent BPO in Belize, managing client relations and ensuring a positive customer experience. Proven ability to balance multiple responsibilities, as shown in my role as a Student Staff member at the University of North Florida, where I assisted in administrative tasks, supported student initiatives, and contributed to campus events. Adept at problem-solving, communication, and providing data-driven insights to support business and economic development. Eager to apply my academic background and diverse professional experiences to contribute to growth in a dynamic business environment.
Overview
4
4
years of professional experience
Work History
Student Interviewer
Public Opinion Research Lab
05.2023 - 05.2024
- Conducted interviews with candidates, assessing skills and fit for role.
- Improved hiring process by documenting feedback and suggestions.
- Collaborated with hiring managers to clarify job requirements and expectations.
- Prepared interview questions to evaluate candidate suitability.
- Developed interview strategies for diverse hiring needs.
- Scheduled interviews for efficiency in recruitment process.
- Improved interview techniques with ongoing training and feedback.
Customer Service Representative
Transparent BPO
06.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Intern
Beltraide
12.2019 - 05.2020
- In Belize, Beltraide (Belize Trade and Investment Development Service) is the national agency responsible for promoting and supporting trade and investment in the country. The organization aims to enhance Belize’s economic development by encouraging business growth, facilitating trade, and attracting foreign investment.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
Education
Bachelor of Arts - Economics
University of North Florida
Jacksonville, FL05-2024
Associate of Science - Economics
Saint John's College Junior College
Belize City, Belize05-2020
Skills
- Communication skills
- Listening skills
- Time management
- Decision making
- Conflict resolution
- Problem solving
- Data-driven decisions
- Data collection
Timeline
Student Interviewer
Public Opinion Research Lab
05.2023 - 05.2024
Customer Service Representative
Transparent BPO
06.2020 - 12.2020
Intern
Beltraide
12.2019 - 05.2020
Bachelor of Arts - Economics
University of North Florida
Associate of Science - Economics
Saint John's College Junior College
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