Manuel Cervantes

Followed call center protocols when notifying participants of call purpose and use of information.

• Gathered data and insights from participants during telephone interviews.
• Provided quality customer service to earn satisfaction recognition.
• Maintained production value with 1.0 key measure for satisfaction.
• Administered phone interviews to survey participants to a high volume of 90% total.
• Delivered information from script regarding surveys for on-demand phone project assignment.
• Completed surveys by rechecking contact information before ending each call.
• Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position. in a wise manner of operational standard of 100%

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction in addition to achieving company goals of rates of 80% receivable
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates of 100%
• Promptly responded to inquiries and requests from prospective customers.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly with keys standard in mind of 90%
• Implemented and developed customer service training processes.
• Sought ways to improve processes and services provided to keep vitalization of goals high at quality of 100%

• Provided exceptional customer service 100% of the time.
• Received check, cash and credit card payments from customers, gave back balance, and maintained accounts of payments received on daily basis with 100% accuracy.
• Achieved customer satisfaction by providing high-quality professional service 100% of the time.
• Kept customer areas clean and tidy to maintain professional, hygienic standards at 125%
• Welcomed customers and helped determine their needs.
• Addressed customer needs and made product recommendations to increase sales.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Greeted customers entering store and responded promptly to customer needs.