Quersten Schmidgall
Suisun City,CA
Summary
Dynamic professional with experience as a Phone Interviewer at American Directions Research Group, adept at conducting engaging interviews and boosting survey completion rates. Skilled in data recording and customer communications, I excel in building rapport and ensuring participant confidentiality, while demonstrating reliability and flexibility in fast-paced environments.
Overview
3
3
years of professional experience
Work History
Phone Interviewer
American Directions Research Group
06.2017 - 08.2018
- Conducted phone interviews to gather information from participants
- Assisted in data entry and management of interview responses
- Maintained confidentiality and ensured participant privacy during calls
- Adapted communication style to engage diverse interview subjects
- Boosted survey completion rates through establishing rapport with respondents and maintaining professional communication.
- Gathered valuable market research data by conducting telephone surveys and questionnaires with diverse demographics.
Caregiver
IHSS In Home Support Services
06.2015 - 05.2017
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored health indicators and reported changes to healthcare professionals.
- Developed personalized care plans based on individual client needs.
- Provided companionship and emotional support to enhance quality of life.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Education
No Degree - Cognitive Psychology
Shasta College
Redding, CAHigh School Diploma -
Shasta High School
Redding, CA2016
Skills
- Motivational skills
- Follow-up skills
- Data recording
- Interviewing clients
- Flexibility
- Customer communications
- Active learning
- Call center processes
- Telephone interviews
- Quick-learning
- Teamwork and collaboration
- Customer service
- Multitasking
- Reliability
- Excellent communication
- Team collaboration
- Customer engagement
Timeline
Phone Interviewer
American Directions Research Group
06.2017 - 08.2018
Caregiver
IHSS In Home Support Services
06.2015 - 05.2017
No Degree - Cognitive Psychology
Shasta College
High School Diploma -
Shasta High School