Carmen Villarreal
Manor,TX
Summary
Knowledgeable Phone Interviewer, with strong background in conducting effective phone interviews. Successfully identified and screened numerous candidates, ensuring alignment with specific job requirements. Demonstrated proficiency in active listening and critical thinking to evaluate candidate suitability and provide valuable insights to hiring teams.
Overview
27
27
years of professional experience
Work History
Phone Interviewer
ReconMR
04.2024 - 07.2024
- Conducted phone interviews to gather qualitative data from participants.
- Maintained confidentiality and integrity of sensitive information collected during interviews.
- Adapted communication style to effectively engage diverse participant demographics.
- Provided feedback on interview processes to improve overall efficiency.
- Collaborated with team members to refine interview scripts, enhancing response quality and consistency
- Enhanced customer satisfaction by conducting thorough phone interviews and accurately documenting responses.
- Administered phone interviews to survey participants.
- Followed call center protocols when notifying participants of call purpose and use of information.
- Gathered data and insights from participants during telephone interviews.
- Conducted interviews with participants to assess eligibility.
Provider Assistant
American Medical Services
07.2019 - 11.2020
- Provided compassionate personal care to clients, enhancing daily living activities and overall well-being.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
Subway Sandwich Maker
SUBWAY®Restaurants
02.2019 - 08.2020
- Prepared sandwiches according to established recipes and quality standards.
- Maintained cleanliness of workstations and adhered to food safety protocols.
- Collaborated with team members to ensure efficient service during peak hours.
- Provided exceptional customer service by addressing inquiries and fulfilling custom orders.
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
- Greeted guests, promoted specials, and took orders.
- Reduced food waste with careful ingredient measurement and proper storage techniques.
- Managed cash transactions efficiently while adhering to company policies for financial security measures.
- Trained team members to prepare sandwiches and other items according to instructions.
- Kept workplace clean and organized in line with restaurant policies.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared salads, soups and sandwiches for customers.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Replenished serving stations with fresh food and cleaned up spills.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
Custodian
ABM Janitorial Services
03.2019 - 07.2020
- Maintained cleanliness and sanitation standards in diverse facilities to ensure safe environments.
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Followed safety protocols and safe use of protective gear to prevent injury to self and others.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Maintained cleanliness in high-traffic areas, contributing to positive public image of facility.
Inventory Auditor
RGIS Inventory Services
01.2018 - 10.2018
- Conducted thorough inventory audits to ensure accuracy and compliance with company standards.
- Analyzed discrepancies in inventory records, implementing corrective actions to enhance data integrity.
- Collaborated with cross-functional teams to streamline inventory processes and improve operational efficiency.
- Utilized advanced inventory management systems to track stock levels and optimize replenishment strategies.
- Counted all physical inventory and generated department audit reports.
- Conducted comprehensive physical counts, ensuring accurate representation of stock levels in company records.
- Improved inventory accuracy by conducting regular audits and implementing efficient tracking systems.
- Planned and executed follow-up audits at appropriate intervals.
Housekeeper
Holiday Inn
08.2017 - 12.2017
- Supervised cleaning teams, ensuring adherence to quality standards and safety protocols.
- Developed efficient cleaning schedules, optimizing resource allocation and time management.
- Trained new staff on proper cleaning techniques and equipment usage to enhance team performance.
- Implemented inventory management system for cleaning supplies, reducing costs and improving availability.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Dusted picture frames and wall hangings with cloth.
- Adhered to professional house cleaning checklist.
- Increased room availability by managing time wisely and completing tasks within designated deadlines.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Verified cleanliness and organization of storage areas and carts.
- Operated electronic backpack vacuums and floor sweepers.
Labor Worker
All Temps 1 Personnel
02.2007 - 03.2010
- Delivered exceptional food and beverage service at various events, ensuring guest satisfaction.
- Maintained cleanliness and organization of dining areas, adhering to health and safety standards.
- Assisted in setup and breakdown of event spaces, coordinating with kitchen staff for timely service.
- Provided support during high-volume events, adapting quickly to changing needs and priorities.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
- Provided friendly, courteous service to create memorable moments for guests.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Enhanced guest experience by providing exceptional service during catered events.
- Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
Head Housekeeper
Rex Motel
08.1997 - 03.2007
- Supervised daily housekeeping operations, ensuring adherence to cleanliness and safety standards.
- Trained and mentored staff on best practices for efficient room turnover and inventory management.
- Developed and implemented cleaning schedules, optimizing workflow to enhance team productivity.
- Collaborated with management to establish quality control procedures, improving guest satisfaction ratings.
- Maintained inventory of cleaning supplies, negotiating with vendors for cost-effective procurement solutions.
- Conducted regular inspections of guest rooms and common areas, addressing issues promptly to uphold standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
- Managed laundry sorting, washing, drying, and ironing.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Increased employee performance through effective supervision and training.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Education
Associates Degree - Human Services
Austin Community College
Austin, TX 08.2025 - Current
No Degree -
Del Mar College
Corpus Christi, TX09-2016
GED -
Howard College
Big Spring, TX01-1990
Skills
- Motivational skills
- Follow-up skills
- Data recording
- Interviewing clients
- Assertiveness
- Proficient in Spanish
- Call center operations
- Customer service
- Excellent communication
- Inbound and outbound calls
- Verbal communication
- Flexible schedule
- Questioning techniques
Languages
Spanish
Native or Bilingual
Timeline
Associates Degree - Human Services
Austin Community College
08.2025 - Current
Phone Interviewer
ReconMR
04.2024 - 07.2024
Provider Assistant
American Medical Services
07.2019 - 11.2020
Custodian
ABM Janitorial Services
03.2019 - 07.2020
Subway Sandwich Maker
SUBWAY®Restaurants
02.2019 - 08.2020
Inventory Auditor
RGIS Inventory Services
01.2018 - 10.2018
Housekeeper
Holiday Inn
08.2017 - 12.2017
Labor Worker
All Temps 1 Personnel
02.2007 - 03.2010
Head Housekeeper
Rex Motel
08.1997 - 03.2007
No Degree -
Del Mar College
GED -
Howard College