April Boiser
Manor,TX
Summary
Proactive Senior Administrative Associate recognized for transforming chaotic workloads into organized, efficient systems through deliberate planning and execution. Adept at fast-paced strategic data organization, consistently ensuring the smooth operation of high-level initiatives by expertly managing back-end specifics. Possesses outstanding written and verbal communication skills, facilitating clear and thoughtful information exchange.
Overview
13
13
years of professional experience
Work History
Administrative Asst IV
HHSC/Other Needs Assistance
07.2024 - Current
- Coordinated travel arrangements, optimizing itineraries for cost-effectiveness and convenience.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Managed the full recruitment lifecycle, from interview coordination and background checks to communicating hiring decisions and scheduling new hire training. Additionally, I developed training materials, scheduled sessions, assigned training leads, and assisted with new hire onboarding and paperwork completion.
- Coordinated staffing for up to 12 disaster response centers.
- Supported program operations by preparing and updating documents, reports and spreadsheets.
Senior Administrative Associate
Manor Independent School District
09.2022 - 07.2024
- Prepared documentation for travel reimbursement and corporate credit card expenses for department of twenty-five.
- Supported management by processing invoices and documents with consistent, on-time delivery.
- Compile, maintain, and file all reports, records, and other documents as required.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Negotiated contracts with vendors and suppliers for office supplies, equipment, and services.
- Managed invoicing and payment processing operations.
- Processed customer invoices, credit memos, and payments within established timelines.
Premier Sales Associate
AT&T
03.2020 - 09.2022
- Handled a high volume of inbound calls per shift to offer callers product and service information, and generate quotes.
- Incorporated cross-selling, up-selling, and add-ons, and offered promotional items to increase sales.
- Asked fact-finding questions to determine customer needs and expectations, and recommended specific products and solutions.
- Educated customers about product terminology, features, and benefits to improve sales and customer satisfaction.
- Trained new associates on best practices in sales techniques and customer interaction standards.
- Built relationships with customers to encourage repeat business.
Advanced Technical Support -Live Chat
AT&T
11.2012 - 03.2020
- Resolved a diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Assisted customers in identifying issues, and explained solutions to restore service and functionality.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Responded promptly to incoming sales leads and requests for technical support.
- Submitted service tickets for equipment maintenance requests.
- Researched product and issue resolution tactics to address customer concerns.
Education
GED -
Austin Community College
Austin, Texas, TX05-2004
Skills
- Administrative activity coordination
- Document retention management
- Technical problem-solving
- Financial audit procedures
- Regular monthly reconciliations
- Financial record management
- Coordinating travel logistics
- Human resources support
- Proficient in Microsoft office
Timeline
Administrative Asst IV
HHSC/Other Needs Assistance
07.2024 - Current
Senior Administrative Associate
Manor Independent School District
09.2022 - 07.2024
Premier Sales Associate
AT&T
03.2020 - 09.2022
Advanced Technical Support -Live Chat
AT&T
11.2012 - 03.2020
GED -
Austin Community College