Summary
Overview
Work History
Education
Skills
Timeline
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Faustina Chavez

San Antonio,TX

Summary

Detail-oriented communicator with a background in education and survey interviewing. Strong at building rapport, maintaining professionalism, and adapting quickly in fast-paced environments.

Overview

29
29
years of professional experience

Work History

Outbound Telephone Interviewer

ReconMR
02.2020 - Current
  • Administered phone interviews to survey participants and documented records of call information.
  • Utilized persuasive techniques when necessary to encourage reluctant respondents to participate in surveys or provide additional information.
  • Maintained a professional demeanor during challenging calls, de-escalating situations and preserving relationships with potential respondents.
  • Participated actively in continuous professional development programs aimed at enhancing my interviewing skills and knowledge of research methodologies, including annual BRFSS training, in accordance with State laws.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Consistently and successfully managed a team of 20-25 agents
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Trained new hires on call center processes, systems, and customer service standards.

Call Center Representative, Inbound

Pizza Hut, Restaurant Brands
05.2016 - 03.2020
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Identified upselling opportunities to increase revenue generation.
  • Provided training support to new employees.
  • Mastered software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.

Substitute Teacher, K-5

Harlandale ISD
04.1996 - 06.2017
  • Followed lesson plans designed by absent teachers.
  • Maintained accurate records of student attendance and overall progress throughout the school year.
  • Developed strong relationships with students, fostering a positive learning environment that promoted academic growth.
  • Provided individualized support to special education students, developing accommodations and modifications to meet their unique needs.
  • Assisted students with personal care needs, including toileting, hygiene, and changing, while ensuring dignity and comfort.
  • Consistently received positive feedback from parents, students, and administrators for dedication to student success and creating a supportive learning environment.
  • Provided clerical support in school front office, assisting by copying, faxing, and filing documents.
  • Acted as PTA secretary assisting in providing meeting minutes and organization for school-related functions.

Education

Harlandale High School
San Antonio, TX

No Degree - Education

Palo Alto College
San Antonio, TX

Skills

  • Adaptability
  • Special education
  • Data entry
  • Memory retention
  • Classroom management
  • Behavior management
  • Microsoft Office
  • Problem-solving skills
  • Customer service
  • Verbal and written communication
  • Documentation and reporting
  • Data gathering

Timeline

Outbound Telephone Interviewer

ReconMR
02.2020 - Current

Call Center Representative, Inbound

Pizza Hut, Restaurant Brands
05.2016 - 03.2020

Substitute Teacher, K-5

Harlandale ISD
04.1996 - 06.2017

Harlandale High School

No Degree - Education

Palo Alto College

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Faustina Chavez