Summary
Work History
Education
Skills
Timeline
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Nara Winston

Palm Bay,FL

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Work History

Telephone Research Interviewer

reconmr
2024 - 2025


  • Assisted in refining questionnaires for clarity and effectiveness, ensuring optimal data collection outcomes.
  • Administered phone interviews to survey participants.
  • Followed call center protocols when notifying participants of call purpose and use of information.
  • Documented records of call information.
  • Gathered data and insights from participants during telephone interviews.
  • Delivered information from script regarding surveys for on-demand phone project assignment.
  • Conducted interviews with participants to assess eligibility.

Call Center Helpline Specialist

Ranstad
2022 - 2024
  • Navigated multiple software systems simultaneously while maintaining focus on caller needs and concerns.
  • answered inbound calls from individuals seeking community recourses, social services and emergency assistance.
  • assessed callers needs and provided referrals for food assistance, health care , mental health services and more.
  • handles confidential information with accuracy while maintaining compliance with program policies.
  • accurately documented caller interactions in the system to ensure proper follow up and reporting.

Customer Service Representative

Frontier One/ Ibex
2020 - 2022
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
  • Built relationships with customers and community to promote long term business growth.
  • Stayed current on company offerings and industry trends.

Education

High School Diploma -

East Central High School
Texas
05-2021

Skills

  • typing speed & accuracy
  • documentation & note taking
  • empathetic
  • adaptability
  • active listening
  • verbal & written communication
  • interpersonal skills
  • Call handling
  • Problem-solving abilities
  • Inbound and outbound calls

Timeline

Telephone Research Interviewer

reconmr
2024 - 2025

Call Center Helpline Specialist

Ranstad
2022 - 2024

Customer Service Representative

Frontier One/ Ibex
2020 - 2022

High School Diploma -

East Central High School

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Nara Winston