Highly-motivated Data Science student with experience in office settings, coaching, and retail environments. Logical problem-solver always striving for reliability and efficiency. Willing to take on any task to help a team achieve goals.
Overview
3
3
years of professional experience
Work History
Call Center Supervisor
ReconMR
03.2024 - 06.2024
Trained new and tenured employees on new survey projects for high-profile clients in variety of industries.
Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
Tracked hourly production numbers and punctually sent hourly reports to corporate data analysts for review.
Remedied technical issues with both software and hardware within the call center.
Telephone Interviewer
ReconMR
12.2023 - 06.2024
Administered phone interviews to hundreds of potential survey participants on a weekly basis.
Used rebuttals and retention techniques to convince respondents to complete surveys at a higher rate.
Consistently met and surpassed survey completion quotas week-to-week.
Quickly and accurately entered responses and data to ensure reliability and efficiency.
Youth Soccer Coach
Sting Soccer
03.2023 - 07.2023
Created training session plans tailored to individual age groups within Sting Soccer's academy levels.
Oversaw practice sessions for the Little Stingers program, designed for young players aged 4-6.
Coached games for pre-academy and academy teams, consisting of players aged 5-10.
Assisted in running recreational- and club-centered camps for Sting Soccer.
Sales Associate
Hot Topic, Inc.
11.2021 - 01.2022
Informed customers of ongoing promotions, both within the physical store and online.
Recommended merchandise and assisted in the location of products.
Accurately processed transactions, quickly and reliably dispensing correct values of change.
Maintained the store's appearance through proper stocking and routine cleaning.
Education
Bachelor of Science - Data Science
University of North Texas
Denton, TX
05.2026
Associate of Arts - General Studies
Temple College
Temple, TX
05.2023
Skills
Math
Cashiering
Customer service
Sales
Sports Coaching
Retail sales
Statistics
Typing
Writing skills
Data entry
Phone etiquette
Microsoft Excel
Communication skills
Microsoft Office
Schedule Coordination
Assessments
Social media, Proficient, 06/01/22, Knowledge of popular social media platforms, features, and functions
Learning agility, Proficient, 06/01/22, Learning and applying new information
Sales skills, Proficient, 08/01/21, Influencing and negotiating with customers
Front desk agent (hotel), Proficient, 09/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
Customer focus & orientation, Proficient, 09/01/23, Responding to customer situations with sensitivity
Retail customer service, Proficient, 10/01/23, Responding to customer situations in a retail setting
Basic computer skills, Proficient, 06/01/22, Performing basic computer operations and troubleshooting common problems
Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
Analyzing data, Proficient, 06/01/22, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
Proofreading, Proficient, 06/01/22, Finding and correcting errors in written texts
Administrative assistant/receptionist, Proficient, 12/01/23, Using basic scheduling and organizational skills in an office setting
Timeline
Call Center Supervisor
ReconMR
03.2024 - 06.2024
Telephone Interviewer
ReconMR
12.2023 - 06.2024
Youth Soccer Coach
Sting Soccer
03.2023 - 07.2023
Sales Associate
Hot Topic, Inc.
11.2021 - 01.2022
Bachelor of Science - Data Science
University of North Texas
Associate of Arts - General Studies
Temple College
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