Summary
Overview
Work History
Education
Skills
Assessments
Timeline
Generic

Efrain Brandt

Denton,TX

Summary

Highly-motivated Data Science student with experience in office settings, coaching, and retail environments. Logical problem-solver always striving for reliability and efficiency. Willing to take on any task to help a team achieve goals.

Overview

3
3
years of professional experience

Work History

Call Center Supervisor

ReconMR
03.2024 - 06.2024
  • Trained new and tenured employees on new survey projects for high-profile clients in variety of industries.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Tracked hourly production numbers and punctually sent hourly reports to corporate data analysts for review.
  • Remedied technical issues with both software and hardware within the call center.

Telephone Interviewer

ReconMR
12.2023 - 06.2024
  • Administered phone interviews to hundreds of potential survey participants on a weekly basis.
  • Used rebuttals and retention techniques to convince respondents to complete surveys at a higher rate.
  • Consistently met and surpassed survey completion quotas week-to-week.
  • Quickly and accurately entered responses and data to ensure reliability and efficiency.

Youth Soccer Coach

Sting Soccer
03.2023 - 07.2023
  • Created training session plans tailored to individual age groups within Sting Soccer's academy levels.
  • Oversaw practice sessions for the Little Stingers program, designed for young players aged 4-6.
  • Coached games for pre-academy and academy teams, consisting of players aged 5-10.
  • Assisted in running recreational- and club-centered camps for Sting Soccer.

Sales Associate

Hot Topic, Inc.
11.2021 - 01.2022
  • Informed customers of ongoing promotions, both within the physical store and online.
  • Recommended merchandise and assisted in the location of products.
  • Accurately processed transactions, quickly and reliably dispensing correct values of change.
  • Maintained the store's appearance through proper stocking and routine cleaning.

Education

Bachelor of Science - Data Science

University of North Texas
Denton, TX
05.2026

Associate of Arts - General Studies

Temple College
Temple, TX
05.2023

Skills

  • Math
  • Cashiering
  • Customer service
  • Sales
  • Sports Coaching
  • Retail sales
  • Statistics
  • Typing
  • Writing skills
  • Data entry
  • Phone etiquette
  • Microsoft Excel
  • Communication skills
  • Microsoft Office
  • Schedule Coordination

Assessments

  • Social media, Proficient, 06/01/22, Knowledge of popular social media platforms, features, and functions
  • Learning agility, Proficient, 06/01/22, Learning and applying new information
  • Sales skills, Proficient, 08/01/21, Influencing and negotiating with customers
  • Front desk agent (hotel), Proficient, 09/01/23, Selecting hotel rooms based on requests and identifying errors in hotel data
  • Customer focus & orientation, Proficient, 09/01/23, Responding to customer situations with sensitivity
  • Retail customer service, Proficient, 10/01/23, Responding to customer situations in a retail setting
  • Basic computer skills, Proficient, 06/01/22, Performing basic computer operations and troubleshooting common problems
  • Attention to detail, Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Analyzing data, Proficient, 06/01/22, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
  • Proofreading, Proficient, 06/01/22, Finding and correcting errors in written texts
  • Administrative assistant/receptionist, Proficient, 12/01/23, Using basic scheduling and organizational skills in an office setting

Timeline

Call Center Supervisor

ReconMR
03.2024 - 06.2024

Telephone Interviewer

ReconMR
12.2023 - 06.2024

Youth Soccer Coach

Sting Soccer
03.2023 - 07.2023

Sales Associate

Hot Topic, Inc.
11.2021 - 01.2022

Bachelor of Science - Data Science

University of North Texas

Associate of Arts - General Studies

Temple College
Efrain Brandt