Calixta Stone
Holtsville,NY
Summary
Dynamic Customer Service Manager with proven expertise in team leadership, service protocol development, and customer feedback analysis. Committed to enhancing customer satisfaction through effective issue resolution and quality assurance.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Manager
ReconMR
Corpus Christi, Texas
03.2024 - 02.2025
- Managed customer service team to enhance support and satisfaction levels.
- Fostered a positive team environment to boost morale and collaboration.
- Established protocols for handling customer inquiries across various channels.
- Implemented feedback systems to gather insights and improve service processes.
Caregiver
Incarnate Word and Blessed Sacrament Convent
Corpus Christi, Texas
08.2021 - 01.2023
- Assisted residents with daily living activities and personal care tasks.
- Maintained a safe and clean environment for residents at the convent.
- Supported bathing, dressing and personal care needs.
- Provided companionship and emotional support to residents during daily interactions.
- Collaborated with healthcare professionals to coordinate resident care services.
Customer Service Representative
Results Companies
Corpus Christi, Texas
02.2018 - 06.2020
- Assisted customers with inquiries and resolved issues promptly.
- Provided product information to enhance customer understanding and satisfaction.
- Processed orders regarding insurance claims and handled returns efficiently, ensuring accuracy.
- Conducted follow-up calls to ensure customer needs were met effectively.
- Managed high-volume call traffic while maintaining quality service levels.
Education
Medical Assistant
Hunter Business School
Medford, NY05-2025
Skills
- Customer relationship management
- Issue resolution
- Team leadership
- Service protocol development
- Customer feedback analysis
- Crosstalk communication
- Time management
- Conflict resolution
- Quality assurance
- Empowerment techniques
Certification
rma (pending)
Timeline
Customer Service Manager
ReconMR
03.2024 - 02.2025
Caregiver
Incarnate Word and Blessed Sacrament Convent
08.2021 - 01.2023
Customer Service Representative
Results Companies
02.2018 - 06.2020
Medical Assistant
Hunter Business School