Dyamond Malloy
Fayetteville
Summary
Dynamic customer service professional with extensive experience at Randstad, excelling in claims assistance and sensitive information management. Proven ability in data collection and effective communication, ensuring client satisfaction. Skilled in cash handling and conflict resolution, consistently delivering superior service while maintaining confidentiality and adhering to company policies.
Overview
6
6
years of professional experience
Work History
Phone Interviewer
GDCC West, LLC
Fayetteville
11.2021 - 11.2022
- Give an interview over the phone to willing participants
- Adhered strictly to company policies while conducting telephone interviews, including maintaining confidentiality of any personal information disclosed.
- Notified phone interview participants of set information and interview's purpose.
- Made outbound phone calls to collect information from participants.
Customer Service Representative
Randstad
Remote
01.2021 - 05.2021
- Assist claimants with their claims.
- Check/edit accounts.
- Handle sensitive information.
- Notate claimants accounts.
Customer Service Representative
Dynata
Remote
08.2020 - 12.2020
- Assist respondents with survey
- Place outbound calls
- Correctly select answers the respondents choose
General Worker
Purolator
Fayetteville
09.2019 - 12.2019
- General Production
- Make sure machines were running smoothly.
- Drop guides fast paced and accurately.
- Un-jam machines when something went wrong.
- Periodically check products to make sure the machines were working correctly.
Cashier
Wendy's
Fayetteville
09.2018 - 06.2019
- Greet and assist customers with their orders.
- Maintained an accurate cash drawer of $100 per shift
- Maintained a clean and organized work area.
Cashier
Liberty Gas Station
Fayetteville
06.2016 - 12.2016
- Provided superior quality customer service to customers.
- Stocking shelves and cooler.
- Maintain a clean, organized work area.
- Taking inventory daily.
- Accurately handle money.
Education
High school diploma - GED
Fayetteville Technical Community College
Fayetteville, NC04.2019
Skills
- Cleaning Experience
- Time Management
- Customer Service
- Cash Handling
- Typing
- Mobile devices
- Windows
- IOS
- Data collection
- Telephone interviewing
- Confidentiality management
- Script adherence
- Customer service
- Effective communication
- Active listening
- Attention to detail
- Time management
- Problem solving
- Conflict resolution
- Adaptability
- Empathy display
- Interviewing clients
- Data recording
- Data entry
- Call center operations
- Phone interviewing
- Active learning
- Customer communications
- Call center processes
- Self motivation
- Critical thinking
Personal Information
Work Permit: Authorized to work in the US for any employer
Assessments
- Call center customer service, Proficient, 05/01/21, Demonstrating customer service skills in a call center setting
- Customer focus & orientation, Proficient, 05/01/21, Responding to customer situations with sensitivity
- Customer service, Proficient, 07/01/20, Identifying and resolving common customer issues
- Data entry: Attention to detail, Proficient, 07/01/21, Maintaining data integrity by detecting errors
Timeline
Phone Interviewer
GDCC West, LLC
11.2021 - 11.2022
Customer Service Representative
Randstad
01.2021 - 05.2021
Customer Service Representative
Dynata
08.2020 - 12.2020
General Worker
Purolator
09.2019 - 12.2019
Cashier
Wendy's
09.2018 - 06.2019
Cashier
Liberty Gas Station
06.2016 - 12.2016
High school diploma - GED
Fayetteville Technical Community College
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