Dimitri Petrenko
Haines City
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Adaptable Signal Support Systems Specialist with exemplary telecommunications network troubleshooting skills. Dependable subject matter expert in the installation and operation of signal support equipment and the monitoring of network operations. Ready to utilize exceptional problem solving and decision making capabilities to secure a new role with a terrific organization.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Heavy Equipment Operator
Ripa & Associates
11.2024 - Current
- Completed diligent equipment inspections, repairs, and maintenance actions to prolong life of each piece of machinery.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Met project demands consistently through careful and consistent operation of heavy equipment.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Assisted team in setting up and dismantling equipment and tools to use for construction.
- Operated excavators, bulldozers and dump trucks to transport heavy materials, practicing safety measures.
IT Helpdesk Customer Service
Securatron
12.2023 - 11.2024
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Responded to customer requests for products, services, and company information.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
25U Signal Support Systems Specialist
US Army
04.2020 - 10.2023
- Provided maintenance and technical assistance to commanders and staff in regards to signal support systems.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Integrated new devices into managed networks while maintaining assigned security protocols and protections.
- Performed signal diagnostic functions to detect network interruptions and diagnose connection deficits.
- Trained users to connect to and utilize Local Area Networks (LANs) and Wide Area Networks (WANs).
- Handled all troubleshooting tasks for signal support services, which included radio, wire and battlefield automated systems.
Education
IT Network Security
Purdue University
West Lafayette, IN05-2027
High School Diploma -
Freedom High School
Tampa, FL04-2020
Skills
- Information security
- Wireless networking
- Communication protocols
- Network administration
- Policies and procedures planning
- Advanced troubleshooting
- Verbal and written communication
- Troubleshooting and assistance
- Complaint resolution
- Prioritization
- Team collaboration
- Multi-line telephone operations
- Punctuality and reliability
- Client relations
- Call center procedures
- Multi-line phone talent
Languages
Ukrainian
Limited Working
English
Native or Bilingual
Timeline
Heavy Equipment Operator
Ripa & Associates
11.2024 - Current
IT Helpdesk Customer Service
Securatron
12.2023 - 11.2024
25U Signal Support Systems Specialist
US Army
04.2020 - 10.2023
IT Network Security
Purdue University
High School Diploma -
Freedom High School
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