Dimitri Smith
Lake Hamilton,FL
Summary
Claims professional who values precision and efficiency in claims evaluation and resolution. Proven track record of managing high caseloads and settling claims accurately in compliance with company standards. Known for strong collaboration with team members and adaptability to changing needs, ensuring reliable performance and positive results.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Adjuster
Geico
08.2017 - Current
- Company Overview: Geico Corporate Office, Lakeland, FL.
- Managed approximately 55-70 incoming calls and new claims per day from customers.
- Identify and Assesses inbound Subpoena Duces Tecum
- Communicate professionally with Policyholders, clients and necessary parties.
- Collaborate with Third-party Attorneys to ensure proper handling of depositions and motions.
- Coach and Mentor Colleagues to increase team productivity and morale.
- Provided exceptional customer service during emotionally difficult situations for policyholders following accidents or natural disasters.
Distribution Coordinator
Hhgregg
11.2015 - 05.2017
- Company Overview: Distribution Warehouse, Davenport, FL.
- Coordinated delivery routes for customers
- Managed approximately 20 incoming calls per day from customers
- Assembled product for shipping and delivery.
Senior Game Advisor
GameStop
11.2011 - 06.2015
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Stayed up-to-date on latest gaming trends and technologies to better assist customers in making informed purchasing decisions.
- Looked for ways to improve customer experience, sales and store operation.
- Trained new employees on store policies, procedures, and sales strategies for optimal performance.
- Assisted in inventory management, ensuring accurate stocking levels and timely reordering of merchandise.
- Conducted daily cash handling duties accurately, ensuring proper accounting of transactions at the end of each shift.
- Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
- Organized store events such as tournaments or midnight releases, resulting in enhanced community engagement and increased foot traffic.
Education
High School Diploma -
Ridge Community High School
Davenport, FL06-2012
Skills
- Computer Skills – Microsoft 360
- Effective time management
- Communication skills
- Decision Making Skills
- Detail Oriented
- Advanced Typing Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Active listening
Certification
- Florida Department of Financial Services
- 0620 - Adjuster - All Lines License #: W436132
- September 21 2017 - Current
Timeline
Claims Adjuster
Geico
08.2017 - Current
Distribution Coordinator
Hhgregg
11.2015 - 05.2017
Senior Game Advisor
GameStop
11.2011 - 06.2015
High School Diploma -
Ridge Community High School
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