Dimitrios Hantgos
Grayslake,IL
Summary
Experienced professional with over nine years of experience researching and communicating with management regarding various projects seeking a position as a Research Analyst
Overview
15
15
years of professional experience
Work History
Student Success Coach
Career Education Corporation
01.2009 - 11.2016
- Preparing information for critical decision-making processes in order to ensure student retention in programs
- Analyzed academic data of students in order to conduct student outreach to ensure student success
- Participated in Student Advising Task Force, working with decision makers, to develop methods in order for new students to have understanding of basic computer skills and Microsoft Office
- Analyzes various reports to identify academic issues affecting student progression and develop pro- active responses to address concerns
- Provided academic and student retention expertise when collaborating with various departments
- Documented all student issues, intervention, and outcomes, both verbal and written
- Collaborated with other departments so any non academic issues were resolved, such as financial aid, and student accounts
- Maintained confidentiality of all student records required through FERPA
Research/Counselor Advisor
Safe House For Wife's Family
05.2018 - 10.2020
- Provided safe house at our townhome for six of my wife’s family members, who were prior victims of domestic abuse in Florida
- Researched program through Illinois Attorney General Office so identification would list an alias address for protection of household
- Guided mom in getting children, who were minors, enrolled in Woodland School District, and getting adult children studying for GED
- Enabled mom and 23 year old daughter to get a driver’s license by enrolling them in driver’s school
- Facilitated employment for those family members who were old enough to work
- Trained and conducted mock interviews with family members seeking employment
- Mentored mom to get counseling for family members
- Attained goal of family members becoming independent, which allowed them to move out and live in the Gurnee Area
Manager/Owner
Erolea Company
07.2012 - 03.2023
- Launched private label hair product line for wife’s salon and sold hair products on e-commerce site
- Analyzed monthly sales and made necessary changes to product line based on data
- Surveyed individuals for customer feedback for products still in testing phase
- Identified areas of improvement, both for product development, both in wife’s salon and e-commerce store
- Reconciled all accounting documentation for tax purposes
Rideshare Driver
Uber
11.2016 - Current
- Established and met daily financial goals
- Ranked top five percent in customer service of all drivers for customer service 4.99 out of 5.0 stars
- Demonstrated history of reliability, dependability, and punctuality
- Friendly, personable attitude with ability to work with others
Education
MBA - Management
Lake Forest Graduate School of Management
2012
Bachelor of Arts - Communication Arts & Business Administration
Barat College
2001
Associate of Arts -
College of Lake County
1999
Skills
- Excellent written and verbal skills
- Extensive customer service experience
- Proficient in Microsoft Word, Excel, Powerpoint, and Outlook
- Ability to collaborate with management & co-workers
- Detail oriented with high standards for quality control
Timeline
Research/Counselor Advisor
Safe House For Wife's Family
05.2018 - 10.2020
Rideshare Driver
Uber
11.2016 - Current
Manager/Owner
Erolea Company
07.2012 - 03.2023
Student Success Coach
Career Education Corporation
01.2009 - 11.2016
MBA - Management
Lake Forest Graduate School of Management
Bachelor of Arts - Communication Arts & Business Administration
Barat College
Associate of Arts -
College of Lake County
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