Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Hi, I’m

Dimitrios Thomas G. Agelakopoulos Jr.

Sacramento,CA

Summary

Self-starting, goal-oriented business professional whose confidence, perseverance, and vision is to promote success. Experienced working in environments demanding strong organizational, technical, and communicative skills. Highly trustworthy, ethical, and discreet; devoted to exceptional customer service. Confident and poised in relations with individuals at all levels. Perfectionist and resourceful in completing projects on time; able to multi-task effectively.

Overview

14
years of professional experience
1
Certification

Work History

Amazon Fulfillment Center (SMF1)

Senior Pathways Area Manager
04.2020 - 01.2025

Job overview

  • Performed both Inbound and Outbound various roles to meet customer high demands and speed.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
  • Optimized staffing levels by closely monitoring workload demands and adjusting schedules accordingly.
  • Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
  • Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.

U.S. Dept. Interior (O.S., PMB, IDC, FMD, ICCAD)

Auditor/Negotiator-Indirect Cost & Contract Audit
11.2020 - 11.2022

Job overview

  • GS-7; GS-9; GS-11 Candidate
  • We serve the federal financial assistance grants and acquisition contracts community. We negotiate with organizations that receive the majority of their federal funding from the Dept. of Interior, or are designated by OMB to negotiate with the Dept. of Interior, such as Nonprofits and State, Local, and Tribal Governments.
  • We review indirect cost rate proposals, negotiate, approve, draft, and issue federally recognized indirect cost rate agreements for non-federal entities on behalf of our client agencies to ensure the United States government pays indirect or incurred costs that are legally reasonable, allocable, and allowable.
  • We review our customers' proposals of their entity's fully confidential, administrative, financial statements and requested financial audits from all over the U.S. that we audit with our policies, procedures, and negotiate any questions to finish our review and provide federally recognized indirect cost rates that these entity's are required to obtain in order to submit these rates to the corresponding federal granting agencies.
  • We communicate daily directly through email and or phone when reviewing our customers' proposals, which are vastly comprised of the entity's respected professionals and executives (finance/accounting dept. director(s) to CEO/President's/Vice's/Tribal Chief) and or their third party contractors.
  • We review and audit all previous year(s) proposed to actual costs with also reviewing the current year(s) proposed budgeted costs that we diligently negotiate and come to an agreement with per the specified indirect cost rate(s).
  • Maintained utmost confidentiality, handling sensitive information discreetly throughout all stages of the review process.
  • Achieved year-to-year excellent and beyond performance with completion of total indirect cost rate proposals (ICRP) and indirect cost rates agreements despite onboarding with proposals that initially were 12-16 weeks in queue to be reviewed and assigned by program support to me or several other branch auditors. Our division branch gradually brought this wait closer to 8-12 weeks considering the extent of yearly proposals that were continually behind with receiving a rate to use for receiving funds for the actual current year as we strive to encourage all clients to continue following most effective time frames for the whole process for each entity.
  • Under extensive pressure and total review time constraints, I continually exceeded in being one of the few that strived to find areas to audit and question and negotiate successfully. Areas regarding auditing all types of indirect costs that are opened to question with requesting the corresponding documents and or answers to ultimately come to agreement(s) with the provided support(s), and mostly strived for these cost questions to be negotiated smoothly resulting in positive/savings adjustment(s) for us.
  • We used Microsoft Excel daily for all our templates and work processes and Microsoft Teams for communication when teleworking or remote from home.
  • Helped continually support implementing a major work process change, from all paper folders/files of all entity's yearly documents, to all of them being scanned into our secured online server(s); as well as the transference to the faster and more efficient online work system program, i-Cost software applications, for utilizing this program for all our daily work processes.

Sacramento Montessori School

Independent Contractor-Assistant Finance Director
12.2018 - 03.2020

Job overview

  • Daily collaborating, liaising, and supporting with close mentor CEO/Administrator/Director on all aspects of the business in entirely.
  • Utilized Quickbooks. Planned versus actual expenditures reporting. Quarterly tax reports, statements of revenues and expenditures of all funds and banking reconciliations. Prepared internal and regulatory financial reports, balance sheets and income statements. Presentation to major investors.
  • Managed accounts payable and receivable functions, ensuring timely processing and accurate recordkeeping.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Ensured compliance with all regulatory requirements by staying current with changing guidelines and implementing necessary adjustments.
  • Contributed to successful audits by maintaining organized records, preparing documentation, and collaborating effectively with external auditors.
  • Assisted in budget preparation and management, contributing to cost savings and improved resource allocation.
  • Supported CEO/Administrator/Director with special projects and additional job duties.

J.P. Morgan Chase

Senior Bank Teller
01.2016 - 12.2018

Job overview

  • Performed branch operational procedures to ensure branch compliance. Sole ATM custodial operations.
  • Delivered exceptional customer service during high-volume periods, effectively managing wait times and workloads.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Played a key role in achieving consistently high audit scores by adhering to strict compliance policies and procedures.
  • Contributed to the achievement of branch goals by actively participating in cross-selling initiatives and referral programs.
  • Reinforced security measures by adhering to established protocols and promptly reporting suspicious activity.
  • Recognized and prevented fraudulent activities and suspicious transactions.
  • Cultivated lasting client relationships through exceptional interpersonal skills and personalized service.
  • Assisted branch management with audits and compliance requirements, maintaining an exemplary record of accuracy.
  • Supported customers in navigating online banking platforms and mobile applications, promoting digital services adoption among clients.
  • Served as a mentor to new tellers, sharing best practices for optimal performance and professional growth.

Taco Bell (Silver Oaks Management)

Assistant General Manager
01.2011 - 01.2016

Job overview

  • Strong managerial and company leadership in customer quality service, training and coaching, inventory, cash handling, food safety procedures, and recognition.
  • Improved customer satisfaction by addressing and resolving customer complaints promptly and professionally.
  • Implemented cross-training initiatives among team members which increased flexibility in staffing and improved overall service delivery.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Maintained a clean and inviting atmosphere within the restaurant by implementing strict cleanliness standards for both staff members and the dining area itself.
  • Streamlined operations by implementing efficient staff scheduling, reducing labor costs while maintaining service quality.
  • Counted and ordered inventory and reported discrepancies to control costs and maintain inventory levels.
  • Collaborated with General Manager to develop strategic plans for business growth in alignment with company objectives.
  • Established rapport with regular customers through personalized service experiences, encouraging loyalty visits and positive word-of-mouth referrals from satisfied guests.
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Boosted employee morale through recognition programs, leading to higher retention rates and improved teamwork.


Education

University of Phoenix
Phoenix, AZ

Doctor of Management (D.M.) from Doctorate in Management (Business)

College of Continuing Education (CSUS)
Sacramento, CA

Master of Science in Accountancy (M.S.A.) from Business Administration (Accountancy)
01-2023

California State University (CSUS)
Sacramento, CA

Bachelor of Science in Business Admin. (B.S.B.A.) from Business Administration (Accountancy)
05-2020

Sierra Community College
Rocklin, CA

Associate of Science (& A.S.-Transfer) Business A. from Business Administration
01.2018

Skills

  • Prestigious Customer Service & Relations
  • Exemplary Written & Communication Skills
  • Analytical Problem Solver & Organized Adept
  • Proficient Computer Skills Microsoft Office
  • Respectable Judgement & Decision
  • Valued Team Player & Reliable Collaboration
  • Staff Development & Peer Precepting
  • Flexible Schedule Time Management Precision
  • Sales & Retail Background
  • Operational & Inventory Management
  • Financial Reporting & Analysis
  • Regulatory Guidelines Data Analytics
  • Internal Controls Compliance Monitoring
  • Risk Management & Mitigation
  • Account Reconciliation & Bookkeeping
  • Cash Flow Management
  • Cash Handling Expertise
  • Strategic Financial Planning
  • Stakeholder Communication
  • Profitability Analysis Revenue Recognition
  • Business Forecasting Budget Planning
  • Performance Metrics Evaluation KPI Tracking
  • Client Relationship Management
  • Customer Relationship Development
  • Accounting & Audit Procedures & Compliance
  • English Fluent & Argumentative Start Spanish
  • Auditing: Audit planning, External auditing, Internal auditing, Financial reporting, Annual reports, GAAP proficiency, Ethical judgment, Quality assurance, Ethical standards, Record examination
  • Negotiation & Persuasion Techniques: Cross-cultural sensitivity, Influencing skills, Body language, Assertiveness, Building rapport, Open-mindedness, Self-awareness, Active learning, Trust Building

Certification

  • Certification BIA-638 Contract Support Costs (2022)
  • Certified Uniform Guidance (2 CFR Part 200) (2022)
  • Dean’s Honor List Academic Achievement (2018, 2019, 2020, 2022)
  • Reliable Teller in Market Exceeding Expectations (2017, 2018)
  • Perfect Audits in Banking Operations (2017, 2018)
  • Perfect Audits in Service Operations (2015, 2016)

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

Auditor/Negotiator-Indirect Cost & Contract Audit

U.S. Dept. Interior (O.S., PMB, IDC, FMD, ICCAD)
11.2020 - 11.2022

Senior Pathways Area Manager

Amazon Fulfillment Center (SMF1)
04.2020 - 01.2025

Independent Contractor-Assistant Finance Director

Sacramento Montessori School
12.2018 - 03.2020

Senior Bank Teller

J.P. Morgan Chase
01.2016 - 12.2018

Assistant General Manager

Taco Bell (Silver Oaks Management)
01.2011 - 01.2016

University of Phoenix

Doctor of Management (D.M.) from Doctorate in Management (Business)

College of Continuing Education (CSUS)

Master of Science in Accountancy (M.S.A.) from Business Administration (Accountancy)

California State University (CSUS)

Bachelor of Science in Business Admin. (B.S.B.A.) from Business Administration (Accountancy)

Sierra Community College

Associate of Science (& A.S.-Transfer) Business A. from Business Administration

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Dimitrios Thomas G. Agelakopoulos Jr.