Susana Towner
Office Assistant
Sacramento,CA
Summary
Dynamic professional with a proven track record at Amazon SMF1, excelling in collaborative teamwork and detail-oriented analysis. Enhanced customer satisfaction by exceeding expectations and ensuring HIPAA compliance at Ciox Healthcare. Adept at issue resolution and packaging design, consistently contributing to a positive workplace culture and achieving demanding productivity goals.
Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management.
Overview
21
21
years of professional experience
Work History
Fulfillment Associate
Amazon SMF1
04.2020 - Current
- Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
- Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Contributed to a safe work environment by adhering to safety protocols and promptly addressing potential hazards.
- Pulled orders quickly to maintain demanding productivity goals.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Contributed to a positive workplace culture by maintaining a professional demeanor and supporting colleagues in their work duties.
Medical Records Clerk/Medical Billing Coordinator
Ciox Healthcare
03.2004 - 09.2018
- Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
- Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Scanned and uploaded medical records into electronic medical records system.
Education
CNA -
Woodland Nursing And Rehab
Woodland, CAHigh School Diploma -
Esparto High
Esparto, CA02-1992
Skills
- Collaborative teamwork
- Eager to learn
- Detail-oriented analysis
- Packaging design
- Excellent communication
- Issue resolution
Timeline
Fulfillment Associate
Amazon SMF1
04.2020 - Current
Medical Records Clerk/Medical Billing Coordinator
Ciox Healthcare
03.2004 - 09.2018
CNA -
Woodland Nursing And Rehab
High School Diploma -
Esparto High
Similar Profiles
Benjamin TrammelBenjamin Trammel
Fulfillment Associate at Amazon SMF1Fulfillment Associate at Amazon SMF1
Blanca EsquivelBlanca Esquivel
Outbound Warehouse Associate at Amazon SMF1Outbound Warehouse Associate at Amazon SMF1
Wilson LumibaoWilson Lumibao
Amazon Fulfillment Center Associate at Amazon SMF1Amazon Fulfillment Center Associate at Amazon SMF1
Ruben Frausto JrRuben Frausto Jr
Maintenance Technician III at AmazonMaintenance Technician III at Amazon
Heather SanchezHeather Sanchez
Speech Language Pathologist – Inpatient Rehab at MultiCare Good Samaritan HospitalSpeech Language Pathologist – Inpatient Rehab at MultiCare Good Samaritan Hospital