Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
TruckDriver

Jacob Valle

Brookshire,Texas

Summary

Dynamic professional with a proven track record at Amazon.com Services LLC, excelling in collaborative teamwork and customer satisfaction. Skilled in quality control and detail-oriented processes, I consistently exceeded expectations, enhancing operational efficiency and fostering a culture of excellence. Committed to continuous learning and adept at developing tailored strategies for success.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Fulfillment Associate

Amazon.com Services LLC
10.2022 - 04.2025
  • Assisted in the training of new fulfillment associates, sharing best practices and offering support as needed.
  • Demonstrated adaptability by cross-training in multiple job functions within the fulfillment center.
  • Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
  • Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.

Furniture Sales Representative

American Furniture Warehouse Co
06.2020 - 12.2021
  • Exemplified teamwork skills by supporting colleagues during busy periods or when dealing with challenging situations, contributing positively towards overall team success.
  • Developed tailored sales strategies for individual customers, resulting in higher satisfaction rates and repeat business.
  • Negotiated favorable payment terms with clients to improve cash flow while maintaining positive business relationships.
  • Exceeded monthly sales targets consistently through effective time management and client engagement strategies.

Furniture Sales Representative

Bel Furniture
11.2019 - 06.2020
  • Assisted in the planning and execution of promotional events, attracting new clientele and boosting overall sales performance.
  • Enhanced brand visibility by attending industry trade shows as a representative of the company.
  • Utilized social media platforms strategically to showcase new products, promotions, and engage with prospective customers effectively.
  • Developed and executed customer retention strategies, fostering loyalty among existing clients and generating repeat business opportunities.

Lead Key Holder

Snap Kitchen
06.2017 - 10.2019
  • Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
  • Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
  • Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
  • Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.

HVAC Assistant

STAR Services Inc.
06.2016 - 04.2017
  • Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Increased longevity of HVAC systems by performing preventive maintenance.
  • Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
  • Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.
  • Exemplified professionalism at all times when interacting with clients, colleagues, and supervisors to maintain a positive company reputation.

HVAC Assistant

United Services Mechanical
10.2014 - 06.2016
  • Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
  • Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
  • Exemplified professionalism at all times when interacting with clients, colleagues, and supervisors to maintain a positive company reputation.
  • Conducted regular inspections of installed systems to guarantee optimal performance levels were upheld consistently over time.

Quality Control Analyst

Safesite Inc.
04.2008 - 10.2014
  • Conducted root cause analysis for recurring issues, developing long-term solutions to prevent recurrence.
  • Provided training to new hires on quality control procedures, fostering a culture of excellence within the team.
  • Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
  • Improved overall production efficiency by identifying and resolving quality control issues.

Education

Certificate of Technical Studies - CDL

Ancora Training
Houston, TX
04-2025

Certificate of Technical Studies - HVAC

Tulsa Welding School
Houston, TX
10-2023

High School Diploma -

Aldine Senior High School
Houston, TX
05-2008

Skills

  • Collaborative teamwork
  • Committed to continuous learning
  • Strong attention to detail
  • Collaborative team management

Accomplishments

  • Resolved product issue through consumer testing.
  • Contributing to the store's overall revenue growth through effective sales strategies.
  • Fostering a loyal customer base through personalized service and follow-up.
  • Successfully completed all CDL training modules and passed the required licensing exams, demonstrating a strong understanding of federal and state regulations
  • Demonstrate the ability to diagnose and resolve HVAC system issues, including diagnosing problems with heating, cooling, and ventilation systems.
  • Effectively managed store inventory, minimizing waste and ensuring product availability, potentially leading to a reduction in shrinkage.

Certification

HVAC Certification

CDL Holder

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Fulfillment Associate

Amazon.com Services LLC
10.2022 - 04.2025

Furniture Sales Representative

American Furniture Warehouse Co
06.2020 - 12.2021

Furniture Sales Representative

Bel Furniture
11.2019 - 06.2020

Lead Key Holder

Snap Kitchen
06.2017 - 10.2019

HVAC Assistant

STAR Services Inc.
06.2016 - 04.2017

HVAC Assistant

United Services Mechanical
10.2014 - 06.2016

Quality Control Analyst

Safesite Inc.
04.2008 - 10.2014

Certificate of Technical Studies - CDL

Ancora Training

Certificate of Technical Studies - HVAC

Tulsa Welding School

High School Diploma -

Aldine Senior High School

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