Kassandra Munoz
San Antonio
Summary
Dedicated professional with a proactive approach and rapid learning capabilities. Demonstrates a strong work ethic and effective communication skills. Committed to contributing to team success and achieving organizational objectives.
Overview
9
9
years of professional experience
Work History
Fulfillment Associate
Amazon
San Antonio
02.2022 - Current
- Identified, analyzed, and resolved operational issues to enhance efficiency.
- Picked products from designated locations and transferred them for processing using various tools.
- Worked additional hours and shifts during peak periods to meet tight deadlines.
- Operated warehouse equipment, including pallet jacks and forklifts, for efficient stock movement.
Outreach and Recruitment
Alamo Colleges District
San Antonio
04.2020 - 01.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided prospective students through enrollment procedures and requirements.
- Performed data entry and maintained accurate records of student enrollment information.
Sneior Generalist
Alamo Colleges District
San Antonio
08.2018 - 03.2020
- Handled incoming calls, directing inquiries to the appropriate departments.
- Assisted in onboarding new employees by providing orientation materials and support.
- Oversaw setup, breakdown operations at each location prior to, after the conclusion of an event.
Swim Instructor
Alamo Colleges District
San Antonio
02.2017 - 08.2018
- Provided feedback to students on technique and performance improvement.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
- Participated in monthly training courses to stay up-to-date in water rescue techniques.
- Consulted medical protocol to administer CPR, bandage wounds and clean injuries.
Education
Associate of Science - Biology
Palo Alto College
San Antonio, TX06-2020
Skills
- Analytical problem solving
- Client relationship management
- Time optimization
- Collaborative teamwork
- Clear communication
- Operational efficiency analysis
- Dispute resolution
- Product expertise
- Flexibility and adaptability
- Records administration
Timeline
Fulfillment Associate
Amazon
02.2022 - Current
Outreach and Recruitment
Alamo Colleges District
04.2020 - 01.2022
Sneior Generalist
Alamo Colleges District
08.2018 - 03.2020
Swim Instructor
Alamo Colleges District
02.2017 - 08.2018
Associate of Science - Biology
Palo Alto College