Dimond Nelson
Hinesville,GA
Summary
.Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Specialist
Savannah State University
Savannah , GA
08.2023 - 04.2024
- Implemented necessary updates, including patches and new installations, to strengthen security protocols for user protection.
- Troubleshot and resolved hardware issues by disassembling computer systems.
- Conducted phone consultations to analyze user issues, execute testing scripts and identify underlying problems.
- Communicated technology concepts effectively to diverse audiences with varying levels of technical knowledge and professional backgrounds.
- Responded promptly to user queries for assistance, guiding them through essential troubleshooting activities.
- Conducted regular maintenance checks on computers, servers, and other IT equipment.
Identification Technician
Savannah State University
Savannah, GA
10.2021 - 06.2023
- Verified the accuracy of personal data entered into computer systems for tracking purposes.
- Managed inventory levels of supplies used in the identification process.
- Utilized various software applications such as database management systems and record keeping systems to track identifying information.
- Provided customer service support by responding to inquiries regarding identity documents and processes.
- Reviewed requests for new forms of ID cards or documents submitted by individuals.
Customer Service Representative
Itel Companies
Castries, Saint Lucia
01.2019 - 08.2021
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Gathered customer feedback through surveys and used the data to improve customer service.
Education
Bachelor of Science - Biology
Savannah State University
Savannah, GA05-2025
Associate of Science - Biology
Savannah State University
Savannah, GA05-2024
High School Diploma -
Choiseul Secondary School
Saint Lucia 06-2019
Skills
- IT Troubleshooting
- Big Data Processing
- Application support
- Application installations
- IT service management
- Sales Development
- Customer Needs Assessment
- Client Account Management
- Product Promotions
- Customer Service
- Consultative Sales
- Data Entry
- Call Management
- Customer satisfaction measurement
Languages
Creole
Native/ Bilingual
Certification
- CPR certified
Timeline
IT Specialist
Savannah State University
08.2023 - 04.2024
Identification Technician
Savannah State University
10.2021 - 06.2023
Customer Service Representative
Itel Companies
01.2019 - 08.2021
Bachelor of Science - Biology
Savannah State University
Associate of Science - Biology
Savannah State University
High School Diploma -
Choiseul Secondary School
- CPR certified
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