Dina Acampora
Middletown
Summary
Ambitious Senior Account Manager with a tenacity for increasing profits and maintaining client relationships through persuasion and fantastic communication. Dedicated to innovation, forward-thinking and modern sales techniques used to cultivate a productive workspace and long-lasting client and customer relations. Detailed Senior Account Manager offering experience in delivering client-focused solutions and successfully managing multiple projects. Excellent critical thinking, problem-solving and communication skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Practice Transformation Advisor-Quailty
Aetna Better Health of New Jersey
Princeton
10.2025 - Current
- Monitored compliance with regulatory requirements and quality standards.
- Conducted comprehensive reviews of medical records for compliance with HEDIS standards.
- Collaborated with healthcare providers to gather necessary documentation for quality audits.
- Analyzed data to identify trends in patient care and quality improvement opportunities.
SENIOR ACCOUNT MANAGER-PR
Aetna Better Health of New Jersey
Princeton
08.2021 - 10.2025
- Acts as the primary resource for assigned, high profile providers or groups (i.e., local, individual providers, small groups/systems) to establish, oversee, and maintain positive relationships by assisting with or responding to complex issues regarding policies and procedures, plan design, contract language, service, claims or compensation issues, and provider education needs
- Supports or assists with operational activities that may include, but are not limited to, database management, and contract coordination and HEDIS
- Performs credentialing support activities as needed
- Educates providers as needed to ensure compliance with contract policies, parameters and plan design
- Meets with key providers periodically to ensure service levels are meeting expectations
- Manages the development of agenda, validates materials, and facilitates external provider meetings
- Conduct standard provider recruitment, contracting, or re-contracting activities and assist with more complex contracting and discussions as needed by business segment.
- Conducted regular audits of provider information to maintain database integrity.
- Resolved discrepancies in provider records through detailed investigation and communication.
- Provided support in responding to provider inquiries regarding data issues.
- Maintained up-to-date records of all providers in the system, including contact information and qualifications.
- Managed provider data updates and verification processes for accuracy and compliance.
MEMBER ADVOCATE/HOUSING SUPPORT
Aetna Better Health of New Jersey
Princeton
01.2020 - 08.2022
- Handled Nursing Facility members' transitions into the community by providing services which include ordering of furniture, personal items and grocery purchases
- Communicated with vendors and suppliers to ensure a safe and successful transition for members
- Responsible for identifying permanent housing options as well as obtaining, developing and maintaining a database of housing resources, conducting individual visits with members in need of housing referrals, advocacy, follow-up, and assistance with housing applications including Housing Choice Vouchers, and project-based housing
- Worked closely with Property Managers, Lease Agents, Landlords, OCCO Nurses, Housing Authorities and DCA Reps for member support with housing and Section 8 vouchers
- Attended IDT transition meetings to ensure all housing services were in place for members' safe transition into the community
- Worked closely with the homeless population for crisis intervention and to provide temporary housing as needed
- Collaborated with local community organizations including Foodbanks and Board of Social Services
- Collaborated with Case Managers by assisting with home and vehicle modifications
- Worked directly with State Medicaid Support Teams and affiliations
- Managed and supported PPP program authorizations and monthly reports
- Collaborated with State Liaison for OCCO approvals
- Acknowledgment of State Guide Plans for PLAN of Care, NJ Choices Assessments
- Team Lead Care Management Associate MLTSS Division
- Authorizations for Custodial members, PCA, MDC and HDM services.
- Educated patients and families on healthcare options and financial support resources.
- Collaborated with healthcare professionals to facilitate high-quality comprehensive care.
CARE MANAGEMENT ASSOCIATE MLTSS
Aetna Better Health of New Jersey
Princeton
06.2017 - 01.2020
- Provides support services to team members by answering telephone calls, taking messages, researching information, and assisting in solving problems
- Accountable for assisting and extending support to the MLTSS RN/MLTSS Care Specialist working in the field
- This position supports members based in the Community, Group Homes, Assisted Living and Long-Term Care settings
- Collaborates with the long-term care member/family, physician, and all members of the healthcare team, internal and external to this organization
- Direct Advocate for MLTSS members and families
- Ensure timely member follow up
- Interacts and communicates effectively with the managed long-term support and services member during telephonic contact
- Assist with scheduling and coordination of Service needs identified in the member s Plan of Care
- Assist with implementation and facilitation of services for managed long-term support and services care members
- Manages and supports PPP program Authorizations, monthly reports
- Outreach support to all members of MLTSS
- Collaborates with State Liaison for OCCO approvals
- Acknowledge of State Guide Plans for PLAN of Care, NJ Choices Assessments, option counseling, and care plans
- Team Lead Care Management Associate MLTSS Division
- Authorizations for Custodial members, PCA, MDC and HDM Services.
SENIOR PATIENT CARE TECHNICIAN
St. Peters University Hospital
Monroe
04.2010 - 01.2015
- Effectively implemented all aspects of care liaison systems for young adult and Geriatrics patient population
- Supported patient and representatives in organizing appointments, medication renewal and prior authorizations
- Provided accurate, appropriate, and timely response to troubleshoot issues and complaints resolution
- Collaborated with staff on various patient care functions such as billing and coding, scheduling of tests and procedures
- Maintained information and reporting information regarding policies and procedures for: JACHO and HIPPA policies
- Communicated and trained on JACHO and HIPPA as needed
- Assisted MD and APN with patient care as needed, including preparation of examination rooms, lab testing
- Vital signs, venipuncture, vaccines and injections
- Provided input to assist in selection and implementation of Electric Medical Record Programs, internal communications and phone system.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Education
BA - Public Heath/Social Worker
Cappella University
02.2026
Medical Assistant -
Rutgers University
01.2015
Associate of Science -
Ocean County College
01.2013
Skills
- Network Management
- Project Management
- Knowledge of Business Operations
- HEDIS Data Collection
- Technical Understanding
- Performance Monitoring
- Client Relationship Management
- Quality improvement
- Relationship management
- Problem resolution
- Health education
- Project management
Certification
• Award of Excellence in Patient Care (Daisy Award), 2012
• Excellence in patient care, 1995-1996
• CPR Cert, 2016
• EKG CERT, 2015
• Medical Terminology Cert, 2015
• Vaccine and Injections Cert, 2016
• Aetna Employee Talent Award, 2018
• Promotion, 2020, 2022, 2023 & 2025
• Excellence in patient care, 1995-1996
• CPR Cert, 2016
• EKG CERT, 2015
• Medical Terminology Cert, 2015
• Vaccine and Injections Cert, 2016
• Aetna Employee Talent Award, 2018
• Promotion, 2020, 2022, 2023 & 2025
Accomplishments
Internal Promotion
References
References available upon request
Timeline
Practice Transformation Advisor-Quailty
Aetna Better Health of New Jersey
10.2025 - Current
SENIOR ACCOUNT MANAGER-PR
Aetna Better Health of New Jersey
08.2021 - 10.2025
MEMBER ADVOCATE/HOUSING SUPPORT
Aetna Better Health of New Jersey
01.2020 - 08.2022
CARE MANAGEMENT ASSOCIATE MLTSS
Aetna Better Health of New Jersey
06.2017 - 01.2020
SENIOR PATIENT CARE TECHNICIAN
St. Peters University Hospital
04.2010 - 01.2015
BA - Public Heath/Social Worker
Cappella University
Medical Assistant -
Rutgers University
Associate of Science -
Ocean County College