PHILIP PICKERING
Austin,USA
Summary
Strategic healthcare professional with a focus on innovation and relationship management. Demonstrated success in improving credentialing processes and staff efficiency to meet facility goals. Proficient in identifying recruitment trends and implementing effective hiring strategies to enhance patient care. Engages effectively with healthcare teams to foster collaboration and achieve positive outcomes in diverse clinical settings.
Overview
21
21
years of professional experience
Work History
Practice Manager III
CENTRAL TEXAS BRAIN AND SPINE
01.2022 - 04.2023
- Directs the operational and strategy needs for a neurosurgical provider group and clinic, supporting 5 Neurosurgeons.
- Manage physician relations, budget, facility sourcing, compliance activities, clinic operations, including managing surgery and operating room schedules, by directing the daily activity of 30 clinical and front office staff in accordance with federal, state, and local standards, guidelines, and regulations.
- Plan, develop, organize, and direct the day-to-day functions of the clinics and its programs and activities and collaborate with matrix partners when appropriate.
- Address and respond to issues raised by physicians, employees and patients and problem solve by identifying system improvements, process improvements or key subject matter expertise as necessary to obtain appropriate outcomes.
- Manage physician re-credentialing process.
- Interview and hire new staff.
- Enhance relationships with ambulatory surgery facilities and surgical providers acting as a liaison with providers through education, training, claims assistance and ongoing provider service.
- Regularly coordinate co-case surgeries with regional surgeons in the Austin Metro area.
- Collaborate with six local surgical device vendors to ensure patients obtain the necessary equipment, support and personnel from vendors.
- Proactively report on progress against budget and/or revenue goals, including adjusting resources and services to meet business requirements.
- AN HCA-MANAGED CLINIC
Practice Manager III
THE AUSTIN DIAGNOSTIC CLINIC
Austin, Texas
10.2021 - 11.2022
- Direct the operational and strategy needs of two dynamic clinical departments: Rheumatology (supporting 5 Rheumatologist's) and Infusion, including managing physician relations, directing the daily activity of 35 clinical and non-clinical staff in accordance with federal, state, and local standards, guidelines, and regulations.
- Managed five separate clinic locations in the metro-Austin area and carried out all established policies.
- Assess infusion needs of patients, place orders with 3PL, and manage drug pricing, drug delivery and drug inventory.
- Provide input and guidance to matrix partners regarding applicable drug formularies, including biologic's substitutions and generics.
- Provide oversight and advice to the facility's patient financial assistance programs and services.
- Manage staff performance including supervising, coaching/counseling front office and clinical staff daily and interviewing, hiring, and training new staff.
- Addressed and resolved issues raised by physicians, employees, and patients and seek out appropriate leaders or partners to problem solve and process improvements.
- Collaborated with the five rheumatology physicians and division leadership to provide innovative practice growth and quality solutions that improved patient outcome and satisfaction.
- Instrumental with practice budget including pull profit and loss responsibility of the physician practice, including revenue, expenses and budgeting as well as analyzed the financial impact of denied claims and charges and worked to countermeasure ineffective carting and charge capture from the practice standpoint.
- Spearheaded mini projects with marketing, administration and the section chief to identify practice/ business development opportunities to increase market share for the Rheumatology and Infusion department.
- AN HCA-MANAGED CLINIC
Assistant Director of Clinic Operations
BAYLOR SCOTT & WHITE HEALTH
Austin, USA
07.2016 - 04.2020
- Director for Primary Care, Urgent Care, and Specialty clinic operations.
- Expertly managed all facility operations, staffing and physician relations, resourcing, and performance evaluation activities, as well as the execution of short- and long-range plans, logistics coordination, and regulatory compliance in a managed care environment.
- Assisted with coordinating pre-contract negotiations with providers such as, initial site visits, credentialing follow up, and general orientation, education and training of new hired providers.
- Mentored and managed a top-performing team of 25 FTEs while maintaining responsibility for twelve (12) different specialties (Podiatry, General Surgery, Breast Surgery, Mental Health, Cardiology, OB-GYN, Orthopedics, Physical Therapy, Neurosurgery, Dermatology, Endocrinology and Internal Medicine) with 12 full-time physicians.
- Cost-effectively controlled a budget of $4.5 million in operating expenses.
- Responsible for budget reporting to upper management.
- Regularly proposed upgrades to staff and facilities and retooled resources as necessary.
- Developed and disseminated workflows and standards for employees that supported operational excellence and compliance with JCAHO standards.
- Facilitated key changes to improve clinic-specific revenue cycle operations.
- Collaborated with internal marketing and regional procurement teams to drive strategy that aligned with Baylor Scott and White's operational market initiatives based within the Austin Region to help to reduce costs and complexity.
- Managed Care Environment Leadership: Continually maximized goals for patient care and service delivery through population health of managed care, Medicaid, and Medicare patient panels.
- Project Management Experience: Project-managed state-of-the-art facility-wide expansions and assisted with the opening of four new family medical and specialty clinics.
- People Management: Ensure that staffing is in place to meet the demands of the provider's work schedules.
- Assist with the development and implementation of the physician compensation system.
- Initiated system improvements to prevent recurring clinic-wide problems.
- Assisted with the credentialing and re-credentialing process for assigned primary care and specialty providers.
- Serve as tertiary subject matter expert for activities related to credentialing.
- Physician advocacy - Identify, analyze, and remedy issues, whether originating from patients, physicians or payers.
- Concurrently drove all non-clinic functions, including research, education, and residency.
- Responsible for maintaining existing and new provider relations among new physician hires and the family practice and specialty providers within The Austin North Burnet Clinic hub.
- Manage day to day provider relations activities for over 21 family medical and specialty providers.
- Maximized ROI of staff and facilities use by creating and managing multi-department budgets.
- 93% retention rate of FTEs while initiating actions to boost job satisfaction by utilizing yearly staff survey data.
- AUSTIN, TX
Administrator-in-Training
JAQUITH NURSING HOME
Whitfield, USA
06.2014 - 03.2016
- Leveraged broad scope of industry knowledge toward directing healthcare and operations initiatives at a 379-bed, 80-patient LTC nursing home with nine (9) facilities across five (5) separately licensed inns.
- Managed 60 medical personnel.
- Delivered compassionate patient care by recruiting, screening, and selecting qualified candidates for nurse aides and registered nurses.
- Administered a $6-million annual budget.
- Prioritized allocation of $1.9 million in operating funds.
- Enforced strict compliance with companywide policies and legal/ regulatory requirements.
- Supported change management efforts to drive organization-wide adoption of procedural changes.
- Orchestrated medical evacuation drills.
- Boosted overall staff retention rates 28% by introducing new hiring practices.
- Led four (4) Global Staffing Coordinators accountable for scheduling 199 nurse aides.
- Reduced incidents of resident falls and injuries by 60% via Lean strategies implementation.
- Established KPIs to effectively evaluate nursing team, non-clinical staff, and contract vendors.
- Co-developed strategies and interventions for maximizing residents' mental and physical well-being.
- WHITFIELD, MS
Student Intern
JACKSON STATE UNIVERSITY
Jackson, USA
12.2012 - 08.2013
- Completed undergraduate studies in Health Management Information Systems, Financial Management of Health Services, and Administrative Law & Ethics through this rigorous degree program in Healthcare Administration.
- Successfully gained hands-on experience via beneficial internships with Hudspeth Regional Center, Jaquith Nursing Home, and Mississippi State Hospital during the final year of study.
Owner Operations Manager
PICKERING CONTRACTORS, LLC
Jackson, USA
12.2009 - 12.2011
- Spearheaded the start-up and successful operations of this growth-focused business, including shaping strategic plans to nurture business, boost revenue, and control costs.
- Allocated budgets and led financial analysis and reporting efforts.
- Recruited, interviewed, hired, trained, mentored, and managed a profitable team of associates, including concurrently managing the performance of contract laborers, vendors, and suppliers per contractual obligations.
- Expertly managed high-value assets for this property preservation and foreclosure-based business.
- Used efficiency-centric Lean management techniques to reduce job order and special project costs.
- Established standard quality control procedures to improve HUD and / or state guideline compliance.
- JACKSON, MS
Pharmaceutical Distribution Supervisor
CARDINAL HEALTH
Gluckstadt, USA
03.2008 - 12.2009
- Strategically steered cost-, staff- and operations-oriented efficiency and productivity within a pharmaceutical distribution warehouse for one of the largest healthcare supply chains in North America employing 37,000 associates.
- Mentored and managed a details-driven staff of 27, including objectively evaluating personnel performance via formal appraisals, as well as actively identifying opportunities for improvement and recognizing merit-based results.
- Consistently complied with all corporate, legal, and regulatory handling requirements.
- Maximized the use of resources to achieve goals by planning and prioritizing daily workflow.
- Generated a 30% reduction in inventory shrink via targeted oversight of quarterly physical counts.
- GLUCKSTADT, MS
Area Manager -Production & Quality Control
NISSAN NORTH AMERICA
Canton, USA
06.2002 - 01.2007
- Promoted results-generating cost controls and product quality via targeted management of high-volume operations, including recruiting, training, mentoring and managing a 24-member team of line technicians to exceed objectives.
- Continually facilitated synergistic, open lines of communications to build and sustain a highly productive workplace, and served as a 'go-to' advisor and trusted resource to senior-level leadership to provide reports on daily activities.
- Designed and deployed Quality Management Systems and Lean Manufacturing practices.
- Drove efforts to optimize process efficiency, control costs, and promote high-quality production.
- CANTON, MS
Education
Associate of Arts - General Studies
HINDS COMMUNITY COLLEGE
Jackson, MS12-2011
Bachelor of Science - Healthcare Administration
JACKSON STATE UNIVERSITY
Jackson, MSJackson, MS
Skills
- Provider engagement
- Network management
- Healthcare administration
- Recruitment processes
- Physician engagement
- Trends analysis
- Process optimization
- Team development
- Work prioritization
- Reporting and documentation
- Credentialing management
- Network development strategies
- Complex negotiations
- Project management
- Clinic operations oversight
- Budget management
- Lean practices
- Quality assurance
- Regulatory compliance
- Marketing strategy
- Staff recruitment
- Practice management
- Physician relations
- Healthcare operations
- Revenue cycle management
- Electronic health records
- Staff development
- Budget oversight
- Supplies ordering
- Insurance referral facilitation
- Human resources
- New hire training
- Multidisciplinary team collaboration
- Employee work scheduling
Timeline
Practice Manager III
CENTRAL TEXAS BRAIN AND SPINE
01.2022 - 04.2023
Practice Manager III
THE AUSTIN DIAGNOSTIC CLINIC
10.2021 - 11.2022
Assistant Director of Clinic Operations
BAYLOR SCOTT & WHITE HEALTH
07.2016 - 04.2020
Administrator-in-Training
JAQUITH NURSING HOME
06.2014 - 03.2016
Student Intern
JACKSON STATE UNIVERSITY
12.2012 - 08.2013
Owner Operations Manager
PICKERING CONTRACTORS, LLC
12.2009 - 12.2011
Pharmaceutical Distribution Supervisor
CARDINAL HEALTH
03.2008 - 12.2009
Area Manager -Production & Quality Control
NISSAN NORTH AMERICA
06.2002 - 01.2007
Associate of Arts - General Studies
HINDS COMMUNITY COLLEGE
Bachelor of Science - Healthcare Administration
JACKSON STATE UNIVERSITY