Dina Baker
St Pete Beach
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Boat and Jet Ski Rental
- Currently, my husband and I own a Boat and Jet Ski Rental business in St Pete Beach and St Petersburg. My husband has been more hands on, and I have been more of a stay-at-home Mom for 2 daughters; my 19 yr old attends Florida Southern College and my 16 yr old is a rising senior with dual enrollment at Hollins HS and SPC. Previously, I worked for many years until my first child was born in 2006.
Office Manager
Nationwide Insurance Agency
01.2000 - 12.2006
- Supervised staff members, organized schedules and delegated tasks.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Managed office inventory and placed new supply orders.
- Provided training to new hires on office policies and procedures.
Office Manager
State Farm
01.1995 - 01.2000
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Supervised staff members, organized schedules and delegated tasks.
- Reviewed files and records to obtain information and respond to requests.
- Managed office inventory and placed new supply orders.
Sales Associate
State Farm
01.1994 - 01.1995
- Assisted clients in selecting appropriate insurance coverage options.
- Explained policy details clearly to ensure client understanding.
- Maintained organized client records for efficient access and updates.
- Responded promptly to client inquiries via phone and email communications.
Telemarketer Sales Representative
Farmers Insurance Agency
01.1992 - 01.1994
- Created sales appointments for insurance agents
- Managed office inventory and placed new supply orders
- Answered phone calls, routed mail and coordinated courier services.
Bank Teller
Fifth Third Bank
01.1989 - 01.1992
- Processed customer transactions accurately and efficiently.
- Maintained cash drawer accuracy and balanced at end of shifts.
- Promoted bank services to enhance customer banking experience.
Education
Some College (No Degree) - Sociology
Western Illinois University
Macomb, ILCertification
Formerly Licensed P&C, Life and Health Insurance agent in Illinois until 2008
Timeline
Office Manager
Nationwide Insurance Agency
01.2000 - 12.2006
Office Manager
State Farm
01.1995 - 01.2000
Sales Associate
State Farm
01.1994 - 01.1995
Telemarketer Sales Representative
Farmers Insurance Agency
01.1992 - 01.1994
Bank Teller
Fifth Third Bank
01.1989 - 01.1992
Boat and Jet Ski Rental
Some College (No Degree) - Sociology
Western Illinois University