Dina Barajas
Laveen,AZ
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Resourceful Order Picker familiar with quality control and organizing packages. Team player consistently selected to mentor new warehouse employees. Recognized for meeting quotas, deadlines and quality standards.
Overview
20
20
years of professional experience
Work History
Flex Team Member
Thredup Distribution Center
Phoenix, AZ
07.2018 - 10.2023
- Read orders to ascertain catalog numbers, sizes and quantities of merchandise.
- Participated in weekly meetings to discuss challenges and successes.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
- Labeled boxes and placed in outbound collection areas.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Fulfilled orders quickly to accomplish challenging daily objectives.
Payroll Clerk
Nesco Resource
Peoria, AZ
04.2017 - 06.2018
- Maintained accurate records of all payroll transactions.
- Processed new employee paperwork and entered information into payroll system.
- Responded to inquiries regarding wage garnishments, taxes, 401 contributions.
- Voided checks and issued stop payment orders to correct payroll discrepancies.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
- Resolved discrepancies in employee payments and benefits calculations.
- Coordinated child support deductions and distributed wage assignments.
- Processed and issued paychecks and earnings statements.
- Reconciled payroll discrepancies by reviewing time sheets, production charts and wage tables.
- Prepared end-of-period payroll tax returns.
- Gathered timesheets to prepare weekly payroll data for processing by payroll coordinator.
- Identified, researched and resolved issues with hours worked.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
Casino Finance Supervisor
Gila River Casino
Chandler, AZ
08.2007 - 03.2017
- Used Point of Sale register system to complete transactions.
- Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff.
- Trained, managed and motivated employees to promote professional skill development.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Conducted regular audits of register tills to ensure accurate balances were maintained at all times.
- Supervised successful, well-supplied and highly organized establishment thanks to consistent oversight and regular cleanliness inspections.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Processed credit card payments and counted back change and currency with [Number]% accuracy rate.
- Delegated work to staff, setting priorities and goals.
- Supervised counting cash drawers and made bank deposits as part of store opening and closing procedures.
- Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
- Investigated discrepancies between physical inventory counts versus computer records.
- Assisted in scheduling staff shifts according to business needs while ensuring adequate coverage at all times.
- Called for backup cashiers during peak times to minimize wait time for customers.
- Recognized by management for providing exceptional customer service.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
Cashier
Gila River Casino
CHANDLER, AZ
07.2003 - 08.2006
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Followed company security procedures for handling large sums of money.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Greeted customers promptly and responded to questions.
Education
Some College (No Degree) - Bilingual Secretary
Instituto Comercial Pitman
Mexicali, B.C. MexicoSkills
- Order Picking
- Quality Control
- Pallet Jack Operation
- Warehouse Operations
- Mentoring and Training
- Staff Management
- Shipping and Packaging
- Product Location
- Boxing and Labeling
Timeline
Flex Team Member
Thredup Distribution Center
07.2018 - 10.2023
Payroll Clerk
Nesco Resource
04.2017 - 06.2018
Casino Finance Supervisor
Gila River Casino
08.2007 - 03.2017
Cashier
Gila River Casino
07.2003 - 08.2006
Some College (No Degree) - Bilingual Secretary
Instituto Comercial Pitman
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