Summary
Overview
Work History
Education
Skills
Timeline
Generic

DINA BOROIAN

Saint Charles,IL

Summary

Motivated leader with strong background in management, operations, sales, and recruitment. Drives growth with focus on continuous business optimization and employee development. Stays current on market, competitor, and industry activities to keep business agile and responsive to changing demands. Exceptional planner, problem-solver, and team manager. Adept at identifying customer needs and providing tailored solutions. Committed to delivering exceptional customer service and driving revenue growth. Strong ability to build and maintain relationships by providing exceptional service and fanatical customer experience. Goal-oriented professional motivated to achieve demanding targets under tight deadlines. Seeking to leverage extensive experience to drive employee satisfaction and support organizational objectives.

Overview

9
9
years of professional experience

Work History

IT (EHR) Recruitment Advisor

Healthcare, Medix Technology
07.2022 - 10.2023
  • Responsible for sourcing, hiring and onboarding highly skilled professionals with expertise in Epic Systems software to support the implementation and maintenance of Epic electronic health record (EHR) systems
  • Develop and implement strategies to attract qualified professionals with Epic certifications and expertise
  • Build and maintain strong candidate pipeline for current and future staffing needs
  • Managed over 30 calls per day
  • Drove Healthcare IT recruitment delivery processes domestically and internationally, generating 1.5MM revenue between 2022 and 2023
  • Managed over 25 hospital account resulting in being placed in the top 25 recruiters across all divisions within the company
  • Led division in successful implementation of Medix Direct which improved income, revenue, and drove savings for our hospital partners and potential partners.
  • Driving sales growth by connecting with sales team and current clients to ensure customer satisfaction
  • Conducted intake meetings with clients and acted as point of contact
  • Followed up on leads generated and set up meetings with new clients
  • Develop and maintain positive relationships with candidates to ensure a positive candidate experience
  • Partner with hiring managers and other stakeholders to understand their staffing needs and requirements
  • Follow up with new hires to ensure their successful integration into their assigned roles.
  • Managed onboarding and orientation of new hires to expedite acclimatization process.
  • Developed recruiting strategies to identify qualified candidates and build network.
  • Related duties/skills: sourcing, screening, interviewing, account management, client success management, salary negotiation, cold calling, reference checks, working in a competitive and fast paced environment

Branch Manager

TCF Bank, Huntington Bank
10.2018 - 05.2022
  • Oversee the day-to-day operations of the bank branch, including cash management, teller transactions, account opening/closing, and customer inquiries
  • Achieved a 15% increase in overall branch revenue within the first year of leadership through targeted customer engagement and cross-selling initiatives
  • Exceeded quarterly sales targets consistently, leading the team to achieve a 25% increase in loan and deposit portfolio growth
  • Improved customer satisfaction scores by 15% through the implementation of enhanced customer service training for the branch staff.
  • Successfully navigated the branch through a regulatory audit, achieving a compliance rating of 100%
  • Ensure adherence to operational policies, procedures, and regulatory requirements
  • Monitor branch activities and performance metrics to identify areas for improvement and implement strategies to enhance operational efficiency
  • Recruit, train, and supervise branch staff, including tellers, customer service representatives, and relationship managers
  • Set performance goals, conduct regular performance evaluations, and provide coaching and feedback to maximize employee productivity and job satisfaction
  • Foster a positive work environment, encourage teamwork, and promote professional development opportunities for branch staff
  • Analyze financial reports, identify trends, and develop strategies to improve profitability
  • Safeguarded account holders and assets through effective data management and data security planning
  • Boosted and maintained staff morale, conducting daily huddles to communicate goals, strategies, and new initiatives
  • Developed employee skill sets to achieve personal and branch goals by implementing targeted coaching plans

Branch Manager Trainee

TCF Bank
04.2018 - 10.2018
  • Learn sales techniques and strategies to promote bank products and services
  • Develop leadership and managerial skills by providing guidance and support to branch team members
  • Create a high performance work environment by encouraging employee engagement through cross training, delegating, and implementing structured processes
  • Mentor employees by serving as a coach and leader
  • Maintain audit compliance procedures
  • Oversee operations, customer service, sales, and revenue.

Assistant Branch Manager

TCF Bank
01.2018 - 04.2018
  • Train and supervise tellers
  • Enforce bank regulations and oversee bank security measures
  • Monitor branch financial activities, performing audits, reviewing reports, and managing cash levels
  • Ensure prompt and accurate resolution of customer issues to maintain customer satisfaction
  • Support the Bank Manager in implementing customer service strategies and initiatives
  • Supervise and train staff members, ensuring their adherence to policies and procedures
  • Identify sales opportunities and cross-sell banking products to meet targets
  • Work to gain and retain customers by maintaining high standards of customer service.

Branch Supervisor

TCF Bank
12.2014 - 01.2018
  • Consult with customers on specific needs
  • Consistently hit sales goals each month
  • Cross sells bank products
  • Balance cash and coin vault
  • Perform audits
  • Assign work tasks, provide guidance, and conduct performance evaluations
  • Monitor customer interactions to ensure adherence to service standards.

Teller

TCF Bank
08.2014 - 12.2014
  • Consult with account holders to identify banking needs, and refer them to appropriate branch officers
  • Develop relationships with prospective new customers and with current customers
  • Have broad knowledge on all TCF products and services to educate customers on how to improve their financial situations
  • Process customer transactions accurately, including deposits, withdrawals, and bill payments
  • Process checks, money orders, and other negotiable instruments
  • Provide information about bank products, services, and account options

Education

Bachelors of Science - Business Administration and Marketing

Lewis University
Romeoville, IL

Skills

  • Compensation Structure
  • Organizational Development
  • Financial Analysis
  • Regulatory Compliance
  • Negotiation and Vendor Management
  • Procedure Compliance
  • Analytical Skills
  • Data Analysis
  • Employee Relations
  • Human Resources Support
  • Training Development
  • Training and Mentoring
  • Contract Negotiation
  • Strategic Planning
  • Wages and Salary
  • Tableau
  • Power BI
  • Data Visualization
  • Python
  • SQL
  • Risk Assessment
  • Anti-Money Laundering Compliance
  • Cybersecurity
  • Fraud Analytics

Timeline

IT (EHR) Recruitment Advisor

Healthcare, Medix Technology
07.2022 - 10.2023

Branch Manager

TCF Bank, Huntington Bank
10.2018 - 05.2022

Branch Manager Trainee

TCF Bank
04.2018 - 10.2018

Assistant Branch Manager

TCF Bank
01.2018 - 04.2018

Branch Supervisor

TCF Bank
12.2014 - 01.2018

Teller

TCF Bank
08.2014 - 12.2014

Bachelors of Science - Business Administration and Marketing

Lewis University

Similar Profiles

CREATE PROFILE
DINA BOROIAN