Dina Elhelw
Director of Senior Services
Hope,RI
Summary
Strategic planner with superior communication and problem-solving abilities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Director of Senior Services
The Town Of Scituate
North Scituate, United States
02.2018 - Current
- Planned operations to effectively cover needs annually by researching, negotiating and implementing cost-saving initiatives and creating fresh new approaches to long-standing problems such as software capable of accessing all inner workings of the senior services dept in one place.
- Coordinated with a newly hired team in developing project plans to prioritize initiatives such as accreditation, mainstreaming relations among state and government agencies, curriculum and health care/management concerns.
- Maintained regular contact with members/families to identify opportunities to deliver added value to member relationships.
- Created and managed knowledge based resources to offer staff and members immediate informational access to services within the department as well as within the outside state agencies of which I have collaborated with.
- Operate with high integrity, built trust, and earned sustained credibility with internal and external clientele.
- Work within a budget, forecast budgeting for the next fiscal year, present budget hearings.
- Instituted proactive member outreach initiatives through networking events, home visits, implementing marketing strategies
- Supervised and led employees to high performance levels in cross-functional matrix management structure. Created performance evaluations.
- Collaborated with teams to define department requirements for organizational processes, achieve productivity standards and adhere to accuracy standards set both state wide and nationally.
- Identified gaps in policies and procedures through collaboration with other departments such as DPW, PD and Fire & Rescue, other municipalities and state agencies to create and adhere to a safer work environment.
- Created protocol for all possible safety scenarios.
- Oversee all building and grounds maintenance.
- Liaised with The Town Trust to organize and perform quality standard training for new and existing staff. I also attended several seminars to improve the inner workings of municipal employment with recommended performance reviews that have now been implemented.
- Partnered with cross-functional teams to conduct thorough risk threat assessments on all internal and external activities.
- Bridged processes such as aging in home, healthcare, opioid abuse and elder abuse epidemic.
- Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components.
- Updated quality control standards, methods and procedures to meet and exceed compliance requirements.
- Conducted internal employee training/change management processes to strategically ensure compliance, boost operations and create high morale.
- Direct collaboration with emergency management for 4+ years.
- Actively participate on many state agency committees to include the Attorney General's Office of Elder Abuse Task Force, Congressman Advisory Committee and Protective Services are just to name a few.
- Maintain compliance quarterly/annually with OSHA, Dept of Health, APS, Dept of BHDDH- tracking and record keeping
Education
Associate of Science - Psychology
Rhode Island College
Providence, RISkills
- Support from local state and federal agencies; currently active member of multiple
- Project Restructuring
- Utilized Office 365 and range of Microsoft Office suites
- Employee Performance Evaluations
- Process Evaluations
- Performance Strategies
- Health Code Compliance
- Investigating Complaints
- Delegating Assignments and Tasks
- Staff Scheduling
- Labor and Overhead Cost Estimation
- Anticipating Problems
- Supply Ordering and Management
- Equipment Preparation
- Employee Development
- Fire Safety Regulations
- Disciplinary Action
- Expenditure Authorization
- Safety Protocols
- Budget Administration
- Detailed Documentation
- Facility Policies and Procedures
- Compliance Requirements
Affiliations
Multi disciplinary task force with the Attorney General's Office, RI
Member, Congressman Langevin Senior Advisory Committee
Member, Directors Association of RI
Chair of the RI Coalition for Elder Justice
DEA/Office of Healthy Aging
AgefriendlyRI
National Council on Aging
Alzheimer's Association
Adult Protective Services
Citizens Commission for Safety & Care for Elders
The Point
The Haven
Applied to FEMA- National Advisory Council
Long Term Coordinating Care Council
Aging My Way Legislation
Timeline
Director of Senior Services
The Town Of Scituate
02.2018 - Current
Associate of Science - Psychology
Rhode Island College